Job Description

We currently have a fantastic opportunity to join our Repairs Team, within the Customer Service Department as a part time Administrative Support Officer and you might be exactly who we're looking for!

The role - Ref: 25/089

Administrative Support Officer

20 hours per week

Monday to Friday, 9am-1pm (flexible)

Scale 2/3 (24,796 - 25,989 pro rata, per annum)

Permanent

In this role, you will carry out a wide range of administrative tasks to help ensure the efficient delivery of our repair services. You will be responsible for maintaining records, supporting communication with customers and stakeholders, monitoring training and contributing to accurate financial reporting.

Key duties include processing invoices and providing monthly financial updates on income and expenditure. You will maintain accurate records for all BCH vehicles, including tax, insurance and service history. You will monitor the vehicle tracking system, produce reports and highlight any exceptions or issues.

In addition, you will help manage customer communications by recording and coordinating responses to queries and complaints from tenants, councillors and MPs, ensuring a timely and professional resolution.

Further responsibilities include maintaining the databases, monitoring action plans and supporting the Planners with general administrative duties. During busy periods, you may also assist the Customer Service Adviser team with incoming telephone enquiries.

To be successful in this role, you should have previous experience in an administrative position, you must have excellent organisational and communication skills and the ability to manage multiple tasks at once. A good working knowledge of Microsoft Office, particularly Excel, is essential.

About Blackpool Coastal Housing

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

P

ositivity

R

espect and Compassion

I

ntegrity

D

ynamism

E

nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

Competitive rates of pay

26 days paid annual leave per annum, in addition to bank holidays

Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

24/7 Employee Assistance Programme and access to counselling services

Enhanced maternity, paternity and adoption pay schemes

A wide variety of training and learning and development opportunities

Staff Suggestion Scheme

Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you've read and think you've got what it takes to join our team then take action - apply now!

For further information about this position please email Kayley Potter, Planning and Customer Service Manager at Kayley.potter@bch.co.uk

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

However, please ensure your application clearly demonstrates your suitability for this position.

Closing date for applications: Wednesday, 10th September 2025 at noon

*

Interview date: Monday 22nd September 2025

BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.*

Job Type: Part-time

Pay: 24,796.00-25,989.00 per year

Benefits:

Cycle to work scheme Flexitime
Experience:

Administrative: 1 year (required)
Work Location: In person

Application deadline: 10/09/2025
Reference ID: 25/089