Job Description

The City Hotel group is looking for a polite, friendly, well presented team player who is committed to excellent customer service and always giving 100% to each task. If this describes you then we want to hear from you.

Working 4 days per week, including weekends on a rota basis and also holiday cover when required. Must have the ability to be flexible with regards to hours and days available to work. Hours are generally 3pm-9pm. This post is for 6 - 12 months period to cover maternity leave, with the possibility of becoming permanent.

Requirements:

A proven background in administration/customer service/cash handling is preferable Good numeracy and IT skills are essential Excellent communicator, both verbally and in writing The ability to multi-task in a fast paced environment and remain calm under pressure Must be able to work well on own and confident in using own initiative
Reception duties include:

Cash Reconciliation Processing telephone and email enquiries - accommodation and functions Checking guests in/out and responding to all guest enquiries and requests Cash handling including balancing floats and End of Shift/Day Being the first point of contact to all guests and visitors entering the hotel Complaint handling and resolution Processing Internet Bookings All related administrative tasks
Job Types: Part-time, Maternity cover

Job Types: Part-time, Temporary
Contract length: 6-12 months

Pay: 10.00-12.21 per hour

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Work Location: In person