Job Description

Are you organised, quick-thinking, and looking to grow your career in logistics? Join

Palletline Whitehead

, a key member of the

Palletline Logistics Group

- the UK's leading palletised freight network delivering to

29 European countries

from

96 UK depots

, moving

over 4 million pallets annually

with a fleet of 6,000+ vehicles.

We're seeking an

enthusiastic and adaptable Traffic Support Administrator

to join our friendly and professional Traffic Office team in

Croydon

, supporting the smooth coordination of transport operations.

Why Join Us?

Be part of a close-knit, respected logistics team Gain valuable, real-world logistics experience Progress within a stable and growing company Enjoy competitive pay and a strong benefits package Develop transferable administrative and transport office skills

Key Responsibilities

Handle inbound calls and emails, dealing with queries from customers, drivers, and other depots Monitor, enter, and track consignment data using internal systems Assign collections and deliveries to the C&D fleet Ensure timely response to network issues and escalate when necessary Monitor customer KPIs and performance against network targets Provide holiday/sickness cover across departments (claims, accounts, network/traffic desk) Support legal compliance, accurate documentation, and effective service delivery Deliver outstanding customer care, highlighting and resolving risks or failed consignments

What We're Looking For

Excellent communication and relationship-building skills Ability to multitask under pressure in a busy environment Experience in administrative or customer service roles (preferably B2B/logistics) Proficiency in Microsoft Office (Excel/Word); TMS/in-house software experience beneficial Team player with a collaborative, can-do attitude Adaptable, self-motivated, and eager to learn Willingness to support shift flexibility as required

Working Hours & Location

Part-Time (Minimum 20 hours/week)

Shifts:

6am - 12 noon or until finish

Monday to Friday

, with some weekend availability as needed

Work Location: In Person

Salary & Benefits

From 13,000/year (Part-Time)

Company pension scheme Employee discount & store savings via

Hapi app

Health & wellbeing programme Cycle to work scheme

Back in Action

physiotherapy access

Practical Health Plan

(covering dental, optical, therapy, hospital stays & more) Excellent career growth opportunities in logistics
Job Type: Part-time

Pay: From 13,000.00 per year

Expected hours: No less than 20 per week

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Schedule:

Monday to Friday Weekend availability
Experience:

Administrative: 1 year (preferred)
Work Location: In person

Reference ID: Admin
Expected start date: 11/08/2025