Job Description

Brow HQ Ltd

Job Title - Part-Time PA/Receptionist

Reporting to -

Manager / Managing Director

Location

- H Beauty Chester (starting February 2026) & BROW HQ, Chester (prior to February 2026)

Job Type:

Part-Time Working Hours: Flexible hours required, including weekends (Saturday & Sunday)

About Us:

BROW spa is an expanding luxury retail brand dedicated to delivering exceptional brow/lash & beauty services and experiences. As we make our exciting move into a new luxury retail space at H Beauty Chester, we are looking for a dynamic and professional Part-Time PA/Receptionist to join our team and support the team and our Managing Director.

Role Overview

: As the first point of contact for our customers, you will play a crucial role in creating a warm and welcoming environment. You will be responsible for providing administrative support to our Managing Director while ensuring our clients experience the highest level of customer service. This role requires a flexible approach to work, especially during weekends.

Key Responsibilities:

- Act as the first point of contact for customers, greeting them warmly and professionally.

- Manage scheduling, projects and administrative tasks for the Managing Director.

- Provide administrative support, including managing emails, phone calls, and maintaining filing systems.

- Assist in managing customer inquiries and resolving issues swiftly to ensure a positive experience. - Support the sales process through effective communication and customer engagement. - Maintain organized records and assist with invoicing and financial tracking.

- Contribute to a positive team environment by collaborating with colleagues and participating in team meetings.

Requirements: - Proven experience in a front-of-house or reception role, preferably within a luxury retail or hospitality environment.

- Exceptional customer service skills with the ability to build rapport and provide a memorable client experience.

- Strong organisational and time management skills, with the ability to multitask effectively.

- Excellent communication skills, both verbal and written.

- A proactive, flexible approach to work, with availability to work weekends (Saturday & Sunday).

- Proficiency in Microsoft Office Suite and familiarity with scheduling software.

What We Offe

r: - A unique opportunity to be part of a growing brand and contribute to its success in a new retail space.

- Endless opportunities for growth and development for driven and motivated individuals. - A supportive and collaborative working environment within the BROW spa team.

- In-store discount, subsidised meals in our in-store cafe, pension scheme.

If you are passionate about exceptional customer service and are looking to be part of an exciting new venture, we would love to hear from you!

Please submit your CV and a cover letter outlining your relevant experience to Hello@leisaroberts.co.uk.

Application Deadline: 30 November 2025

Start Date: 2nd December 2025.

Join us at BROW spa, where beauty meets excellence!

Person Specification

The below outline the Candidate requirements for this role:

Essential

Experienced Reception/Front of House executive who is highly professional and smart with a warm personality.*
The ability to communicate in a professional way, to listen to our customers and clients whilst remaining warm and friendly.*
Super organised and efficient with the ability to multi-task and think on your feet*
Knowledgeable (full product training will be given) with a passion for beauty, brows, wellbeing and .*
The ability to sell and meet targets set*
Excellent communication skills and attention to detail*
Flexibility and the ability to work weekends (9.30am-5.30pm)*

Job Type: Part-time

Pay: From 12.21 per hour

Benefits:

Company events Company pension Employee discount
Ability to commute/relocate:

Chester CH1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to work weekends?
Experience:

Customer service: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person