Job Description

We are looking for someone kind, caring and enthusiastic to join our highly motivated team for 30 hrs/wk. With a variety of patient facing work and administrative tasks, you will be kept busy and have the opportunity to be involved in the change management processes of the ever developing role.

The successful candidate must be flexible, able to work well in a team and independently and will be hungry for the challenge.

Job Summary

The role involves working a combination of early shifts (08.00 - 14.00) and late shifts (12.30 - 18.30) and occasional weekends and evenings until 20.00 (weekends and evenings have an enhanced pay rate). You will be provided with a rota 5 weeks ahead at all times, as shifts may vary week on week. You will be joining a very happy, supportive and hard working team of experienced staff. There are regular opportunities to work overtime. You will receive 25 days holiday PLUS bank holidays and birthday day. We also offer increased annual leave for long serving employees.

The job includes:

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

The Falmouth Health Centre Practice is a General Medical Services (GMS) practice committed to delivering the highest standards of primary care with equality, dignity and respect to all of its 10500 patients. We take a pro-active approach to the many changes of the NHS and General Practice, whilst remaining conscious of, and responsive to, the needs of our practice population, and meeting the challenges of our migratory student population.

With a strong emphasis on patient safety, we have developed a blame-free reporting culture where risks in all areas, from prescribing to data protection, are identified, explored and mitigated. Our GPs provide a link to other health and social care services, fostering good relationships and an open culture with these providers.

Training is at the heart of FHC and we aim to deliver the most knowledgeable, informed and effective patient care, consistently in line with current guidelines. As Training Practice, FHC passes on this ethos to its GP Trainees and Medical Students, who in turn provide fresh perspectives.

The practice is committed to the development of its staff at all levels, realising the full potential of its team and nurturing the feelings of co-operation, mutual support and loyalty which forms the foundation of the practice.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at The Falmouth Health Centre Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At The Falmouth Health Centre Practice, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform allowance whilst clinical staff must dress in accordance with their role.

Primary Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Code data on SystmOne Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient's healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

Partake in audit as directed by the audit lead Support administrative staff, providing cover during staff absences Scanning of patient related documentation and attaching scanned documents to patient's healthcare records Complete opening and closing procedures in accordance with the duty rota As required support the Reception Manager in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Benefits:

On-site parking Store discount
Ability to commute/relocate:

Falmouth TR11 2LH: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please confirm the best way to contact you, should you be invited to interview, please include contact details.
Education:

GCSE or equivalent (preferred)
Work Location: In person