Patient Care Coordinator Job in PASTEL HEALTH

Patient Care Coordinator

London, ENG, GB, United Kingdom

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Job Description

Patient Communication & Support Act as the compassionate first point of contact for all patient enquiries via telephone and email. Manage the onboarding process for new patients, welcoming them to the service and explaining the next steps. Respond to incoming queries promptly, providing clear advice and support to patients throughout their journey. Pathway Coordination Manage the intake of new referrals and monitor patient progress to ensure a seamless journey from referral to discharge.

Lead appointment scheduling for remote and in-person clinics, aligned with clinician availability, and handle rescheduling or cancellations efficiently. Maintain accurate patient records within the Electronic Patient Record (EPR), ensuring data quality and strict adherence to confidentiality and GDPR. MDT & Operational Support Provide comprehensive administrative support for Multidisciplinary Team (MDT) meetings and Clinical Operations meetings. Manage written and verbal correspondence with GPs and other healthcare professionals, including the management of clinic letters and information requests.

Service Improvement & Feedback Actively capture feedback from patients, their families, and carers regarding their experience with Pastel Health. Handle initial patient complaints or concerns with empathy and tact, escalating issues where necessary. Support service improvement initiatives, helping the team continuously enhance the quality of care delivered.

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