Job Description

Advert - TWO POSITIONS AVAILABLE

We are a small, friendly GP Practice looking to appoint within our Medical Reception team.

Position 1

Working pattern - part time

Monday - 08.30-14.00

Tuesday - 08.30 - 14.00

Thursday - 08.30 - 14.00

Total 16.5 hours

Position 2

Tuesday 08.30-13.00

Wednesday 08.30-14.00

Thursday - 08.30 - 17.00

Total 17.5 hours

We provide General Medical services to patients of Ashwell, Bassingbourn and surrounding villages. The successful candidates will be willing to travel between our two sites. The person will be a kind and caring professional that is able to provide a good service to our patients; able to listen and direct them to the service that best meets their needs.

The successful persons must possess high attention to detail, be resilient and able to adapt to change quickly. They must possess a can do attitude to work and hold a strong work ethic.

In return, we can offer a friendly and welcoming place to work, surrounded by a thoughtful and caring team.

Previous experience within a GP Practice or experience working within another healthcare setting would be advantageous however not essential as full training will be given.

JOB TITLE: Receptionist / Patient Coordinator

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team as necessary by the needs of the business

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the line management/Practice Manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Processing patient referrals Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Stocking clinical rooms Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the working area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Registering patients into the clinical system Making patient deductions as necessary i.e. deaths and out of areas. Make copy records for patients redacting third party information as required. Completing patient online paperwork and granting the required level of access Scanning of letters onto the clinical system Reading coding from clinical correspondence and against agreed protocols. Maintain self and team professionalism Report any potential problems to the management team or Practice Manager as soon as possible.

Any other duties

Any other duties commensurate with skills and responsibilities

Confidentiality and information Governance

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data The post holder will manage, process, store and / or use the data held only in line with the Practice information governance policy and will report any breaches / incidences where patient confidentiality has been broken to the Practice Manager or Information Governance lead as soon as they are aware. The post holder will also participate and undertake annual information governance / confidentiality training as directed by the information governance lead and / or Practice Manage.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Employee discount On-site parking
Work Location: In person