Job Description

We have an exciting opportunity for a Patient Engagement / Administrator to join our Primary Care team at HMP Brinsford name, a category C located in Featherstone.
HMP Brinsford is a prison for male prisoners aged 18-21 year olds. Our healthcare services include GP, inpatient, Mental Health, Nursing and Substance Misuse Services. We are recruiting for a Patient Engagement / Administrator to support the Healthcare team.
Hours
0800 - 1600
Monday - Friday
Salary
This position is full time, you'll receive an annual salary up to 27,582 per annum FTE - depending on experience.
How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course

• Competency framework

• Regional and national career development opportunities

• Our bespoke Learning Management System to address your learning needs

• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
What you'll be doing
As a Patient Engagement / Administrator, your responsibilities will vary. You will

• Schedule patient appointments and manage waiting lists via SystmOne and other systems

• Deliver high-quality, confidential administrative support to the healthcare team.
• Manage and maintain clinical and non-clinical records in line with GDPR and internal policies.
• Lead on initiatives to improve patient experience, feedback collection, and communication.
• Develop and facilitate patient and family forums, surveys, and health promotion activities.
• Act as a point of contact for patients with queries, concerns, or suggestions.
• Collaborate with the clinical and operational team to implement service improvements based on patient feedback.
• Support the induction and education of new patients on healthcare access and pathways.
• Ensure equitable engagement with diverse patient populations, including those with complex needs or low literacy levels.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.
It doesn't stop there... we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.
Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

• Proven experience in administration, ideally in a healthcare, prison, or public sector setting.
• Strong organisational and time management skills.
• Excellent interpersonal and communication skills - both written and verbal.

Although not essential ideal applicants would have experience in a hospital, community or prison environment.
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
Location
West Midlands HMP YOI Brinsford
Position
Administration and Business Support
Advertising Salary
Up to 27,582
Vacancy Type
Permanent
Schedule Type
Full Time
Rewards & Benefits
Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Training & Development
Bespoke induction, including our Introducing Health in Justice training course.
Minute Training
Our bespoke Learning Management System to address your learning needs.
Apprenticeship pathways to study topics like:

• Business Administrator L3
• Data Literacy Level 3
• Data Fellowship L4
• Team Leader L3
• Chartered manager L6
• Senior Leader L7

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.