Job Description

The duties and responsibilities to be undertaken by members of the Practice Administration Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking up of Practice premises and maintaining security in according with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming and outgoing mail. Taking messages and passing on information Receiving prescriptions queries received by patients or pharmacies on patients behalf, ensuring accuracy and compliance with repeat prescription protocol.



Liaise with local pharmacies. Processing Incoming post Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Receiving and dealing with concerns raised by patients and if unable to address at source, escalate in the appropriate manner according to the Practice Complaints Policy. Dealing with difficult patients but if unable to deal, escalate in the appropriate manner. Alert the Practice Manager or GPs of any problems arising from appointment system or customer service issues.



Computer data entry processing, read coding and recording information in accordance with Practice procedures. Enter test results and consultation data into patient records ensuring accuracy and compliance with current Read Code policy. Registrations of new patients - computer data entry and medical records