Job Description

Patient Services Advisor (Part-Time, Permanent)

Location:

Reading, Berkshire

Salary:

From 12.21 per hour

Hours:

25-30 hours per week

Application deadline:

28/11/25

Reference ID:

Patient Services Advisor

About Us

We are a friendly, dynamic, and supportive NHS GP surgery based in Reading, operating across two sites and caring for a growing list of 30,000 patients. Our team prides itself on delivering high-quality, compassionate care in a positive and collaborative environment.

About the Role

We are looking for a Patient Services Advisor to join our front-line team. This is an excellent opportunity for someone who is compassionate, empathetic, and calm under pressure, with excellent communication skills and a strong eye for detail.

You'll play a key role in supporting patients and clinicians, ensuring the smooth day-to-day running of our practice.

Key Responsibilities:

Arrange, check, and triage patient appointments. Provide assistance with patient queries in person and over the phone. Chaperone clinicians during consultations or examinations when required. Support the Data Manager with the Quality and Outcomes Framework (QOF) and other administrative tasks.
About You

While previous experience is not essential, training will be provided to ensure you can carry out your role efficiently.
Experience in customer service would be an advantage.

Essential Requirements:

Right to work in the UK. Ability to commute easily to both surgery sites in Reading. Availability to cover shifts between 7:30 AM and 8:30 PM (Monday-Friday), and to work a Saturday morning every 6-8 weeks. Ability to pass a DBS check.
Please note: If you are currently registered as a patient at our surgery, you will need to register elsewhere before starting employment to avoid any conflict of interest.

What

We Offer

Company pension scheme Employee Assistance Programme (EAP) Supportive team environment and comprehensive training

Job Type:

Part-time, Permanent

Hours:

25-30 hours per week

Schedule:

Monday to Friday, with occasional weekend shifts

Previous applicants need not apply.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension
Work Location: In person