Job Description

Uppingham Surgery is seeking to recruit a Patient Services Advisor to join our team. Our Patient Services Team play a significant role in supporting the wider practice team deliver high quality health care.

Our diverse multidisciplinary team look after 12,700 patients in the beautiful market town of Uppingham, situated just off the A47, we can be reached within an easy commutable distance.

Your main duties and responsibilities will include but not limited to:

Telephone, online and face to face contact with patients Actively signposting patients to the most appropriate service, clinic, or clinician A wide variety of patient related and administrative tasks to support our clinical team Candidates must be flexible to cover annual leave and absence as directed by the management team.

What we look for in your application:

Experience in a similar role IT skills (Knowledge of SystmOne would be advantageous however full training is provided) Outstanding verbal and written communication skills Excellent customer service skills; dealing with patients in a conscientious and empathetic manner keeping positive, friendly, calm and be comfortable in reassuring and dealing with worried, anxious and often unwell patients Positive and proactive approach to work, with the ability to work under pressure Experience of working in a team and using your own initiative Ability to abide by strict confidentiality and information governance compliance and the responsibility this brings

Benefits of working with Uppingham Surgery

Purpose built modern facilities A highly supportive working environment focusing on your professional and personal wellbeing A practice with a patient-first approach to healthcare Well-established and passionate management and Partnership setup and active member of Rutland Health PCN We value strong effective team working and actively encourage the involvement of our multidisciplinary team in practice development. We share the ethos of 'working smarter not harder'*

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: 20 - 37 per week

Benefits:

Company pension On-site parking
Work Location: In person