Job Description

London Gynaecology - Patient Services Advisor

Job Title

: Patient Services Advisor

Location:

Based at Richmond

Department

: Operations Team

Reports To

: Clinic Manager

Remuneration

: 28,000 - 32,000

Position:

In person, Full time / Permanent

About Us:

London Gynaecology is a leading, Private Equity-backed women's health practice delivering outstanding, personalised care across our clinics in Harley Street, The Portland Hospital, the City of London, and our newly opened Richmond clinic. We support more than 1,500 patients each month, with continued expansion planned.

Our mission is to provide exceptional, expert gynaecological and reproductive healthcare with compassion, respect, and clinical excellence at every stage of the patient journey.

Our Values - ONE TEAM

Ownership Nurturing Excellence Trust Empathy Accessibility Mentorship
We are committed to treating every patient and colleague with honesty, dignity, and respect. Cultural fit is essential at London Gynaecology -- our ONE TEAM values guide how we work together. We welcome team players who bring empathy, collaboration, and a commitment to delivering exceptional patient care.

The Role:

We are seeking a friendly and professional Patient Services Advisor to join our team. This in-person, client-facing role is central to delivering an exceptional patient experience and providing first-class administrative support. You will be the first point of contact for patients, helping to manage enquiries, bookings, and general information requests.

This is a junior role ideal for someone looking to start a career in healthcare administration, with opportunities for progression over time.

Key Responsibilities:

Handle inbound calls from the mainline and provide excellent, clear communication at all times. Taking ownership of patient pathway and convert enquiries into confirmed bookings by confidently guiding patients through options Make and manage patient bookings in line with clinic protocols. Respond to patient queries and direct to appropriate teams promptly where escalation is required Maintain accurate patient information and update systems as required. Assist with day-to-day administrative tasks that support the smooth running of the clinic. Provide a positive, reassuring customer experience that reflects LG values Support ad-hoc calls, such as contacting patients who do not attend appointments or need to book follow-up appointments Provide support with future Website live chat enquiries when implemented on the website.

Experience & Qualifications

Excellent telephone manner and strong communication skills. Friendly, professional, and empathetic approach to patient care. Strong organisational skills and attention to detail. Ability to work efficiently in a fast-paced, patient-focused environment. Eagerness to learn and develop within a healthcare administrative career path. Cultural fit is essential -- individuals must fully embrace our ONE TEAM values. A team player who enjoys supporting others and working collaboratively

Required Personal Qualities

High attention to detail and accuracy Reliable, professional, and trustworthy Proactive attitude with a willingness to learn and develop Able to manage routine tasks alongside changing priorities

Benefits

25 days holiday + bank holidays per year Private Pension Private Health Cover Social Events Access to healthcare appointments via London Gynaecology

Disclaimer

The responsibilities and duties outlined above are not exhaustive and may be amended to meet the evolving needs of the practice.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Canteen Company pension Private medical insurance Sick pay
Ability to commute/relocate:

Richmond TW9 1SE: reliably commute or plan to relocate before starting work (required)
Experience:

Hospital: 1 year (preferred) Patient service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person