Job Description

Role: Patient Services Advisor

Working pattern: 30 hours - 4 days

Our GP Practice is based at Northgate Health Centre with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.

We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

Key responsibilities

The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Greeting and Welcoming Patients

:

Provide a friendly, professional first point of contact for patients, visitors, and staff.

2. Managing Appointments

:

Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.

3. Handling Patient Queries

:

Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgery's services, policies, and procedures.

4. Patient Registration and Data Entry

Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system.

Ensure patient confidentiality and comply with data protection regulations (e.g., GDPR).

5. Maintaining Office Organisation

:

Ensure the reception area is tidy and welcoming.

6. Supporting the Clinical Team

:

Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.

7. Emergency Situations

:

Respond to urgent medical situations, such as notifying medical staff when necessary.

8. Maintaining a Calm and Professional Demeanour

:

Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.

Essential criteria:

1. Experience in administration or a reception role (12 months) in a healthcare setting.

2. Enthusiastic team player with a keen eye for detail.

3. A highly organised individual who can manage daily tasks.

4. A passion for providing exceptional patient support.

5. Ability to time-keep efficiently & meet SLAs as required.

6. Excellent communication skills (written and oral).

7. Ability to follow policies and procedures.

8. Flexible, cooperative & polite.

Desirable criteria:

1. Experience of handling deductions & patient registrations.

2. Familiarity with providing administrative support to clinical professionals.

3. Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

Benefits

NHS Pensions Scheme Cycle to Work Scheme Fantastic central location 5 weeks holiday entitlement + Bank Holidays Flexible working schedule

Rate of pay

Starting from 13.16 per hour (Oxford Living Wage)

Employer details

Employer name

Northgate Health Centre

Address

15 Market St, Oxford OX1 3EF

Website

https://www.northgatehealthcentre.co.uk/

Job Types: Part-time, Permanent

Pay: 13.16 per hour

Expected hours: 30 per week

Benefits:

Company pension Cycle to work scheme Free flu jabs
Schedule:

8 hour shift
Ability to commute/relocate:

Oxford, OX1 3EF: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Application deadline: 31/08/2025
Expected start date: 11/08/2025