Job Description

As part of the Reception Team you will be the first point of contact for patients contacting the surgery, either by telephone, face to face or digitally. The team are extremely busy, dealing with over 500 patient contacts per day and therefore an ability to be able to work at pace, whilst maintaining professionalism, is essential.
We have a great opportunity for the right candidate to join our Patient Services Team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
Main duties of the job
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

• Working as part of the Patient Services Team to ensure patients and other service users queries are dealt with in a timely manner
• Answer calls from patients requesting a doctor consultation and take appropriate information recording it on the relevant system
• Process and action online consultation requests, forwarding them to the appropriate clinician
• Process repeat prescription requests in accordance with practice procedures
• Process patient registrations, deductions and other administrative tasks
• Provide administrative support to the clinical administration team as required. Including scanning, incoming/outgoing post, coding and summarising.

About us
Lakeside Healthcare at Yaxley is part of Lakeside Healthcare, which serves the healthcare needs across three counties Cambridgeshire, Lincolnshire and Northamptonshire.
We are a well-established semi-rural practice with a growing list size of over 20,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.
For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff. We were early adopters of the Doctor First system and therefore have no waiting list for appointments.
Details
Date posted
04 July 2025
Pay scheme
Other
Salary
12.21 an hour The hourly rate is 12.21, negotiable depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3007-25-0108
Job locations
Lakeside Healthcare
Landsdowne Road
Yaxley
Peterborough
PE7 3JL
Job description
Job responsibilities
Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job description
Job responsibilities
Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Person Specification
Experience
Essential

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent

Desirable

• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Qualifications
Essential

• Good standard of education

Desirable

• Customer Service qualification

Person Specification
Experience
Essential

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent

Desirable

• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Qualifications
Essential

• Good standard of education

Desirable

• Customer Service qualification