Job Description

LAKESIDE HEALTHCARE

is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect

Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality

In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

New Queen Street and Stanground

We are a large practice caring for 19,645 patients.

The reception team is made up of 15 members of staff across both sites.

Job Introduction

Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment?

Are you an organized person with great attention to detail?

If you answered yes to any of these questions, we would like to hear from you!

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

Please note this is a part time role offering 26 hours a week.

What you will do

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

Processing appointment requests from patients for on the day and future appointments

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Registration of new patients - computer data entry and medical records

Ensure building security

Essential Criteria

We are looking for somebody with;

Excellent interpersonal, verbal and written communication skills and great telephone skills

The ability to use their own initiative

The ability to work as part of an integrated and multi-skilled team

Ability to manage the general public in a caring and courteous manner

Call centre experience or equivalent

Customer Service Skills

What we offer you (Benefits)

Generous holidays (additional long service entitlements)

NHS pension and long service recognition

NHS Discounts (Blue Light Card)

Career opportunities

Role specific training and ongoing development

Great team environment

Interview process - candidate information

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Should you need

any adjustments to the recruitment process

at either application stage or interview, please contact our central HR team (details can be found on our website www.lakesidehealthcare.co.uk or you can message us through Indeed)

We encourage candidates to not delay their application as we retain the right to close the advert early should the volume of applications become very high.

Please ensure you have your Right to Work documentation available at interview

We will require you to produce the original documentation prior to your start date.

Shortlisting

We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications.

We aim to communicate with all candidates on the status of their application which is dependent on the hiring manager/teams once they have shortlisted.

(Indeed applications only - If you require full job description and person spec please contact our central HR team.)

Website

[https://www.thenewqueenstreetsurgery.co.uk/]

Equality, Diversity & Inclusion

We value diversity and we're committed to creating a diverse and inclusive culture where everyone can be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds, ethnicities, and cultures and believe that a diverse workforce will help us to care for and support our patients and employees better. Unfortunately, we are unable to recruit anyone below the age of 18 yrs. so that we can protect young people from health & safety and safeguarding risks.

Equal Opportunities

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.

Job Type: Part-time

Pay: 12.21 per hour

Application question(s):

Do you have the right to work in the UK? (Yes/No) - If you answered Yes you must be able to provide sufficient evidence upon interview. Have you worked for Lakeside Healthcare before? If Yes, where did you work?
Work Location: In person