Job Description

Job description

Would you like to join our friendly and resolute team of clinicians and non-clinicians at a large NHS general practice based in Slough, Berkshire?

We are looking for a motivated and experienced Patients Services Unit (PSU) Supervisor to join our team. We offer a competitive salary and benefits package, as well as the opportunity to work in a supportive and collaborative environment with a diverse committed workforce from different ethnic backgrounds ensuring the quality of our services to our patients are to a high standard.

Overview

Farnham Road Medical Group (FRMG) started as one Practice with two sites and has grown over the years into an outstanding group of three training GP practices that are approved by Health Education England. With four clinical sites based in Slough, we now have a team of over 100 people looking after 38,730 patients. The practice is committed to innovation in providing high-quality health care for our patients and a protected working and learning environment for our staff. Our team includes pharmacists, nurses, physician associates, paramedics, MSK practitioners, Mental Health Practitioners, managers, social prescribers, and care coordinators as well as GPs and a large Patient Services team. This resolute team provides an evolving healthcare and medical service to meet the varying needs of our patients and, in turn, provides what we believe is a sustainable model of modern General Practice. We have expanded our expertise and have transformed how we provide medical services to try to ensure we meet the demands of Slough's diverse population.

We have an overarching vision of 'Caring for patients and looking after our staff' and providing services that tailor to their needs, which we strive to achieve through brilliant leadership, mentoring, teamwork, communication, problem sharing and solving, support, integrity, fun, training, education, and continued development.

About the role

The primary responsibilities of this position include supervising, managing, and leading all Patients Services Units staff, as well as ensuring the smooth and successful running of the department. The Patient Services Unit is the first point of contact for all our patients, supporting their diverse needs within the service capacity set by the Partners. You will work across all four of our sites, collaborating closely with clinicians and supporting patients through effective navigation and problem solving. You will have the opportunity to use state-of-the art technology to manage patient's interactions and administrative processes, delivering right first-time responses underpinned by a strong services ethos. You will also be required to liaise with various premises contractors to arrange access to the sites for maintenance and governance activities. Further details can be found in the attached and Person Specification.

Duties

Responsible for the robust recruitment, induction, training, appraisals, and development of the Patients Services team. Managing the team's rota ensuring daily tasks and absences are covered. Manage and motivate the Patients Service team to achieve performance goals within a team-based environment and deliver an efficient service to our patients. Maintain operational efficiency of the PSU team to facilitate exemplary clinical care. Provide support in other areas when members of the management team are absent. Responsible for the maintenance of all the Practice's properties, i.e., booking of regulatory compliance providers (water testing, PAT testing), and booking contractors for building repairs.

Experience

Excellent interpersonal and communication skills Ability to work independently and as part of a team. Perform effectively under pressure. Demonstrate experience of running a team/ department in an environment demanding high levels of customer care, efficiency, and accuracy. Be highly motivated with excellent leadership qualities to achieve the practice objectives. Strong team player with experience of working in a multi-disciplinary environment. To have the necessary knowledge and skills to identify, evaluate, and mitigate workplace hazards, ensure adherence to legal requirements, and promote a robust safety culture. Understanding of the current health, social care and political agendas, and issues faced by the NHS and General Practice are desirable.

Professional Qualifications

Level 3 qualification or comparable management qualification with 5 years supervisory experience within a Primary Care Environment. qualification describing risk assessment, compliance, and Health & Safety (H&S) Enhanced DBS check is required.
Why should you apply?

If you are a motivated and experienced Supervisor working in a Primary Care Environment who is looking for a challenging, rewarding and fulfilling role in primary care, then we would love to hear from you. Please send your CV and a covering letter to

[jobs.frmg@nhs.net]

For more information please contact HR.FRMG (FARNHAM ROAD PRACTICE)

frimleyicb.hr.frmg@nhs.net

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Company pension Free parking Sick pay
Experience:

Supervisory experience within a Primary Care Environment: 5 years (required)
Work Location: In person