Job Description

Job Summary

The Patient Support Care Coordinator plays a crucial role in ensuring a seamless experience for patients within our healthcare facility. This position involves coordinating patient care activities, managing associate AI appointments technology, and serving as a liaison between patients and healthcare providers. The ideal candidate will possess strong organisational skills, drive to work independently and a commitment to providing exceptional service to enhance patient satisfaction.

Duties

Manage patient admin from the new AI appointment system and scheduling to optimise clinic flow. Serve as the first point of contact for patients, addressing inquiries and providing information about services. Ensure that communication between patients and the practice is as up to date as possible by using Facebook, editing the practice website and the waiting room screen Maintain accurate patient records and ensure confidentiality in compliance with healthcare regulations. Coordinate communication between patients and medical staff to facilitate effective care delivery. Assist with administrative tasks, including filing, data entry, and managing office supplies. Support the implementation of office policies and procedures to improve operational efficiency including updating current systems. Register all new patients onto the clinical system

Experience

Previous experience in an office environment is essential, preferably within a healthcare setting. Strong interpersonal skills with the ability to communicate effectively with patients, families, and staff. Proficiency in using office software applications Demonstrated ability to multitask and manage time effectively in a fast-paced environment. A compassionate approach towards patient care, with a focus on enhancing the overall patient experience.

Qualifications/Skills

Pass in GCSE English and Maths is essential Must be willing to use the phone to speak to patients in order to followup on their communications Must have Intermediate IT skills and be willing to develop these with the role Must have a calm telephone manner. Attention to detail
Hours - 30 per week Monday to Friday

Job Type: Part-time

Pay: 12.21-13.34 per hour

Benefits:

Company pension Flexitime On-site parking
Work Location: In person