Job Description

Payroll Manager

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Vacancy Reference Number
19927


Number of Vacancies
1
(B) OCU
Met Business Services
Location
Kilburn
Building
KILBURN POLICE STATION
Band
Band C
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

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Title:

Payroll Manager

Salary:

The starting salary is 47,060, which includes allowances totalling 2,928.


The salary is broken down as 44,132 basic salary, which will increase annually until you reach the top of the scale 52,652 Plus, a location allowance of 1,928 and a non-pensionable allowance of 1,000.

Location

Kilburn

Background to the Role

Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, and provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations.


MBS will help every person and supplier working with the Met by:

Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos; Designing end-to-end services, building them around the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and Providing easy-to-use interfaces and 'one-touch' services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows.

This is an exciting time to be part of MBS - we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London.

Role Description

The Payroll Manager is responsible for overseeing the day-to-day delivery of outsourced payroll services for Metropolitan Police employees, ensuring accuracy, compliance, and a consistently high-quality colleague experience. This includes the management of payroll inputs such as absence, overpayments, and allowances, while safeguarding adherence to policy, legislation, and scheme rules.


The postholder monitors performance, resolves escalated issues, and contributes to continuous improvement initiatives to safeguard employee outcomes and enhance service experience.

Key Responsibilities

What does the average day look like? Your core duties will include (but are not limited to):

Monitor Vendor Delivery Across Payroll:

Track performance of outsourced services including payroll, overpayments, recoveries and allowances administration. Monitor KPIs and SLAs, escalate risks to the Payroll Lead, and propose improvements to maintain service continuity and compliance. Ensure accurate payroll deductions and data transfers related to pensions contributions, in line with scheme rules and reporting schedules, under the oversight of the Pensions team.

Ensure Compliance with Statutory and Organisational Standards:

Ensure delivery aligns with employment legislation, HMRC requirements and internal policy. Maintain accurate records and audit-ready documentation to support assurance activity and uphold internal controls.

Coordinate the Resolution of Complex or high-risk Payroll Issues:

Manage case resolution by coordinating with the external provider, HR, Finance and Legal teams. Identify when to escalate matters and prepare clear, evidence-based recommendations for the Lead to support timely resolution and minimise disruption to employees.

Contribute to Service Improvements and Operational Change:

Identify opportunities for process improvement across payroll. Support the implementation of approved changes (e.g. digital fixes, policy alignment, vendor transition) by leading the development of Request for Changes (Change Requests) and tracking delivery and flagging risks.

Maintain Cross-Functional and External Stakeholder Engagement:

Work collaboratively with HR Business Partners, Reward, ER, and Finance leads to coordinate service responses to issues across payroll. Act as key point of contact with the external provider to ensure joined up communication, monitor performance and support consistent, high quality service delivery to employees.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.

Completed applications must be submitted by 23:55 on 31st October 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1-2 weeks after the vacancy has closed.


Following application review, successful candidates will be invited to interview. Interview dates will commence 1-2 weeks after the hiring managers review.

www.metpolicecareers.co.uk

Essential For The Role

Essential Selection Criteria

Successful candidates will be expected to evidence the following attributes:

Knowledge:

In-depth knowledge of payroll services (including absence management, overpayments, and allowances)relevant legislation, compliance frameworks and statutory requirements Understanding of overpayments, recoveries, allowances and absence management where applicable Awareness of HMRC standards, employment legislation and scheme governance Familiarity with pay assurance models, internal controls, and audit standards Knowledge of payroll or HR systems such as Oracle, SAP or Workday, for performance tracking and issue resolution Understanding of data protection and confidentiality when managing employee records

Skills:

Able to analyse performance data and identify service risks or trends Strong attention to detail to uphold accuracy and compliance in high-volume environments Effective communicator with the ability to influence internal and external stakeholders and explain complex issues clearly Confident in managing competing priorities and escalating appropriately under pressure Able to document and share insights, recommendations and updates clearly across functions Ability to document business requirements as a result of policy changes or enhancement requests.

Experience:

Experience assuring or managing outsourced payroll services in a complex or high-volume organisation Experience applying SLAs and KPIs to assess service delivery and raise performance concerns Experience preparing documentation for audits or assurance activity Experience resolving complex or high-impact queries in collaboration with internal and external stakeholders Experience supporting service improvement or change initiatives related to digital, process or policy updates

Skills:

Desirable:

Certificate of Payroll Management from Chartered Institute of Payroll Professions; Foundation Degree in Payroll Management

Additional Information

Note:

You may from time to time be required to undertake additional duties necessary to meet the needs of the Met; such duties to be commensurate with the responsibilities and grading of the post.





Required Languages
English
Reports To
Band A
Additional Information
CVF Staff Band.pdf - 971KB Opens in a new window

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.