Job Description

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Exciting Opportunity at Pharm@Sea: Join Us as a Counter and Administrative Assistant. Pharm@Sea, a wholly owned subsidiary of University Hospitals Sussex NHS Trust, invites talented individuals to apply for the full-time position of a Counter and Administrative Assistant at The Outpatients Department, Royal Sussex County Hospital, Brighton. This position provides a dynamic and rewarding career in a company dedicated to innovative hospital outpatient care. Our original site, Pharm@Sea, has experienced several years of growth and success within the Trust, and the opportunity to expand means that we can now have a second site within The Princess Royal Hospital, Haywards Heath. Another newly purpose-built, specialist Outpatient Pharmacy.

Why choose Pharm@Sea?

Cutting-Edge Technology:?We leverage the latest advancements, including a dispensing robot and prescription tracking software, to deliver a safe, efficient, and high-quality service to our patients.

Modern, Flexible Work Environment:?Our purpose-built pharmacies provide a contemporary and flexible workspace, empowering our staff to innovate and contribute to the development of both existing and new ancillary services, all aimed at enhancing the overall patient experience.

Commitment to Professional Development:?At Pharm@Sea, we prioritise the growth of our team. With a proven track record of in-house training and development, we invest in our employees' professional progression. As we expand our services within our second site, we encourage and support the advancement of our team members.

Competitive Compensation and Benefits:?Joining Pharm@Sea means enjoying an attractive bonus and benefits package, highly competitive salaries based on experience, pension contributions, and a performance-related bonus. We believe in rewarding our dedicated team members with a comprehensive set of benefits.

Contributing to Excellence:?As a Counter and Administrative Assistant at Pharm@Sea, you will play a vital role in developing and maintaining standards of excellence in professional services. Your contributions will directly impact the well-being of our patients, staff, and the local community. If you are ready to be part of an innovative, forward-thinking company committed to delivering top-tier patient care, we encourage you to apply for this exciting opportunity.

Apply now and embark on a fulfilling career journey with Pharm@Sea!

JOB SUMMARY:

The Counter and Administrative Assistant plays a vital role in ensuring a high-quality patient and customer experience is maintained by acting as the first point of contact for patients and often clinical colleagues from other areas of the Trust. The role is diverse and customer-focused and includes a heavy involvement in serving patients, pharmacy administration, and the retail aspect of the business, as well as supporting the dispensary and delivery service. The post holder will be part of a high-performing team that is expected to demonstrate behaviours that promote our vision, mission, and values, which are:

Vision

To provide exceptional and innovative healthcare services for our patients and customers on a multi-site basis.

Mission

We strive to provide the best possible patient experience through living our values

Values

Positive?Proactive engagement through teamwork, celebrating success, however big or small.
Fair?- Being considerate, inclusive, and impartial towards colleagues and patients.
Honest?- Communicating together to create transparency, trust, and respect.
Accountable?- Leading by example through taking responsibility for all we do, individually and collectively.

Dependable- Committed to delivering consistent, reliable, and flexible support to colleagues and patients.

Hours:

Monday- 9-6

Tuesday: 9-6

Wednesday: 9-6

Thursday: 9-6

Friday: 9-6

KEY JOB RESPONSIBILITIES:

1. Receive prescriptions/orders, advising patients on exemption declarations, and process on to the pharmacy prescription tracking system, ensuring accurate data entry.

2. To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement, recommend suitable products and provide advice on their correct use, referring to the Responsible Pharmacist when necessary.

3. Handle cash and electronic payment transactions using the till and pharmacy retail system.

4. Organise the timely supply of out-of-stock medication to patients and communicate any delays in supply to the appropriate person.

5. To respond to telephone, email, and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the appropriate team member, liaising with the pharmacist, delivery co-ordinator, or other team member when necessary.

6. To assist with stock control and the maintenance of reasonable stock levels within the retail environment.

7. Ensure displayed prices on retail and OTC lines are clearly displayed and current, and maintain the reception area, patient information leaflets, posters, and notices in good order.

8. File prescriptions/orders daily, and archive monthly according to pharmacy legislation.

9. Perform various administrative tasks such as communicating with patients, departments, requesting prescriptions, and organising workflow as directed by the Site Manager.

10. Help promote and support additional pharmacy services, such as flu vaccinations, as needed.

11. To undertake any other duties that may reasonably be required.

12. To demonstrate the company's values and behaviours.

JOB REVISION

This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The responsibilities of the post may be varied from time to time by the Pharm@Sea Board in response to changing circumstances. You will be required to train for this post at our Brighton site. You may also be required to work cross-site as required by the needs of the business.

This job description does not form part of the contract of employment.

ADDITIONAL INFORMATION:

Key Internal & External Clients:

All Pharmacy teams Patients/customers GPs / nurses / clinical staff
Additional Information:

At no time should the post holder work outside their defined level of competence or outside of defined SOPs. If the post holder has concerns regarding this, they should immediately discuss this with their manager. All staff who are members of a professional body must comply with standards of professional practice/conduct. It is the post holder's responsibility to ensure they are both familiar with and adhere to these requirements. The post holder has a responsibility to themselves and others in relation to managing risk, health, and safety, and will be required to work within policies and procedures. This job description is not inflexible but is an outline and account of the main duties. Any changes will be discussed fully with the post holder in advance. This job description will be reviewed periodically to consider changes and developments in service requirements. There is a requirement to participate in rostered shift working, including evening, weekend and bank holidays, in line with the needs of the business
Confidentiality and Information Security:

As an employee, you will be required to uphold the confidentiality of all records held by the organisation, whether patient records or and other Company information. This duty lasts indefinitely and will continue after you leave the organisation's employment.

All information which identifies individuals in whatever form (paper/pictures, electronic data/images or voice) is covered by Data Protection procedures as set down by the Company as a result of the General Data Protection Regulations, May 2018, and should be managed in accordance with this legislation.

BENEFITS:

Company events, Company pension, Cycle to work scheme, Employee discount, Incremental annual leave policy e.g., ability to gain up to 1 extra week A/L over 5 years of continuous service, 1 hour lunch break (30mins paid for by the company)

Supplemental pay types: Performance bonus

Ability to commute/relocate: Brighton: reliably commute or plan to relocate before starting work. Availability to work cross-site in Haywards Heath for short-term staffing needs.

Job Type: Full-time

Schedule:

Day shift Monday to Friday 9 am - 6 pm Work Location: In person
Experience:

Patient-facing customer service: 2 years (required) Administrative experience: 2 years (required) Provide a high standard of customer service, serving patients and provide a friendly, welcoming first impression Answer phone calls and respond to emails promptly and professionally Maintain accurate records with the ability to record data accurately and ensure documents are uploaded correctly into our system Excellent communication, Confident with phone and written communication. Excellent IT skills with the ability to record data accurately Computer literate in MS Word, Outlook, Excel, and adaptable in using different relevant software packages Knowledge of / experience from within the NHS Administrative and organisational skills Ability to follow policies, practices, and protocols Pharmacy Medicines Counter Assistant course 1 year (desirable) NVQ 2 Pharmacy Dispensing Course 1 year (desirable) Personal Qualities Confident and welcoming demeanour Professional approach to work Exercises tact and discretion always Adaptable and team-oriented, with the ability to respond effectively to changing priorities and support colleagues as needed. Positive, proactive, and ready to make a real impact.
Job Types: Full-time, Permanent

Pay: 28,420.60 per year

Benefits:

Cycle to work scheme Store discount
Work Location: In person