Job Description

The vacancy
Full Time
Permanent
This role is based in the office Monday to Friday 9am - 5pm
Make a tangible difference to customers across our In-House Maintenance Service (IHMS) Team
We're looking for a proactive, organised Planned Works Coordinator to provide day-to-day administration and coordination support to our IHMS Planned Works team. You'll be the first point of contact for queries, keep cases moving, and help us deliver a right-first-time, solutions-based service for our customers.
As a Planned Works Coordinator, you will be:
Owning the Planned Works inbox and CRM cases - responding within agreed timescales, triaging enquiries to the right colleagues, and keeping customers and suppliers updated.
Scheduling - raising and scheduling jobs in Total Mobile and coordinating access permits for external contractors.
Customer experience - Supporting the resolution of service concerns and complaints to achieve positive outcomes, with empathy and clear communication throughout.
SHEQ championing - helping embed health, safety, environmental and quality standards; keeping training records/skills matrices updated and supporting audits.
Team support - assisting the Planned Works management team with varied tasks to keep the service running smoothly.
Compliance - adhering to standing orders, financial regulations, GDPR and mandatory training requirements.
What We're Looking for as a Planned Works Coordinator:
Essential:
Excellent customer service skills with a commitment to equality, diversity and inclusion.
Clear, concise communication and the ability to write straightforward reports/updates.
A highly organised, adaptable approach; able to take ownership and see issues through.
Confidence to negotiate and influence, including during difficult conversations.
Experience working to tight timeframes, planning around logistical constraints.
Strong IT skills (Microsoft 365 and planning/scheduling tools).
Desirable:
knowledge of our operational geography; construction/property maintenance; landlord repair obligations; NHF Schedule of Rates; and health & safety in a maintenance context.
Are you ready to make a difference?
If you're ready to make a positive impact and develop your career within our IHMS team we'd love to hear from you!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.
As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).
Our vision and values
'Quality homes. Connected communities'.
Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Skills Required