Job Description

Plumbing Repairs Technician (Reactive Works) Location: Chesham, High Wycombe plus travel across our property portfolio
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire and surrounding ares.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.
About the Role
As a key member of our Direct Labour Organisation (DLO), you'll carry out a wide range of plumbing and general maintenance tasks across our homes. You'll work independently, using your multi-skilled expertise to deliver high quality repairs and maintenance with a strong focus on achieving first-time fixes.
This role will be covering our core Buckinghamshire & Berkshire properties but, you may also be expected to travel outside of these areas occasionally.
We'll equip you with everything you need to succeed:

• A fully stocked van with a fuel card
• All necessary tools and equipment
• A tablet to manage your schedule and documentation

Key Responsibilities:

• Carry out day-to-day plumbing and general maintenance tasks including drainage repairs (toilets/blockages etc) to a high standard, ensuring timely and effective repairs
• Undertake associated tasks such as re-tiling, boxing/bath panels, and making good after plumbing works
• Diagnose and resolve plumbing issues efficiently, aiming for a first-time fix wherever possible
• Deliver a professional, courteous service that reflects our values and commitment to customer care
• Follow all safety procedures, complete risk assessments, and maintain safe working practices
• Accurately complete all required paperwork and digital records in line with company procedures
• Use materials efficiently, maintain van stock, and take care of company assets

What We're Looking For
Must haves:

• City & Guilds (Part 1 & 2), NVQ Level 2, or equivalent experience or apprentice trained or minimum 5 years' experience in plumbing.
• Strong knowledge of domestic plumbing repairs and fault-finding
• Experience with general building tasks such as tiling and decorating
• Full, clean valid UK manual driving licence
• Excellent communication and organisational skills
• Ability to work independently and as part of a team

Nice to haves:

• Experience working in social housing or with local authorities

For added brilliance:

• A proactive, customer-focused approach with pride in delivering excellent service every time.

Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: 39,968 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan - claim up to 1,800 for everyday health costs (plus free kids' cover)
• Life cover and income protection
• Flexible working - hybrid options, modern offices, free parking & EV charging

And that's just the beginning! We're also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours & Additional Pay

• Hours and working pattern
• Participation in out-of-hours rota, with potential to boost base salary.

Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 17/12/2025
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
We are a growing, values-driven organisation with a clear social purpose.
Our commitment is long-term: to our colleagues, residents, and communities. We want to be a place where people love to work, where everyone can belong, and where professionalism and passion shine through in everything we do. If you'd like to make a real difference to people's lives while developing your career in a supportive and inclusive environment, we'd love to hear from you!

Skills Required