Job Description

We are excited to recruit a Practice Administrator/Receptionists to join our expanding team. We are a large medical practice in Didsbury with an inclusive team ethic and working environment.

We have 4 GP Partners, 9 salaried GPs, 2 Physician Associates, 3 Nurses, 1 HCA, 2 Care Co-ordinators who are support by 2 Practice Managers, Pharmacy Team, Practice Secretaries, Administration Team and a Reception Team. We are also a training practice and are involved with research campaigns.

Main duties of the job

Key Duties and Tasks: Receiving patients in a welcoming manner; answering the telephone, dealing with enquiries, making appointments, scanning letters, giving support to clinical staff including occasionally acting as a chaperone, undertaking other reception and administrative duties as assigned.

Please note, this job requires extensive use of computers, so requires a high level of IT literacy.

This list is not exhaustive.

Job description

Job responsibilities

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals.

We require a high level of flexibility to ensure we have adequate cover throughout the week.

To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis

To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the practice and patients

Greet patients and visitors to the practice

Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system

Respond and/or redirect all patient and visitor requests accordingly

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed

Registering new patients

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of clinical rooms and public areas

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly

Management of documents and data throughout the practice

Undertake administration tasks as allocated by the Management team.

Ensure up-to-date maintenance of both computerised systems (i.e. patient notes)

Check emails daily

Regularly check tasks and notification on EMIS

This job description is not exhaustive and may be adjusted periodically after review. You will also be expected to carry out any other reasonable duties, which may be allocated by the Practice Management team.

Always Work safely in accordance with Legislative requirements and Practice Policy and Procedures

The post-holder must be understanding and approachable to patients and able to respond to patient requests

The post-holder must be able to communicate effectively and collaboratively across varied staff disciplines

The post-holder must clearly understand the importance of maintaining patient and data confidentiality

Be available for out of hours clinics once or twice a year i.e. flu season/clinics

Person Specification

Qualifications

Essential

GCSE Grade C or above in English and Maths or equivalent

IT literate

Previous customer service experience

Previous experience dealing with a high volume of telephone calls

Experience of working in a busy environment

Excellent communication and interpersonal skills, both written and verbal

Needs to have excellent attention to detail and a methodical approach to challenges

Ability to work on own initiative and in a team

Willingness to develop new skills and undertake training

Approachable, flexible and caring attitude

Ability to work accurately and effectively as directed

Desirable

Previous experience as a medical receptionist or administrator is desirable

Previous experience working on EMIS is desirable

Previous experience of working on Docman is desirable

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Ability to commute/relocate:

Manchester M20 6BA: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Please note this is for a full time position 37.5 hours per week.
Experience:

Customer service: 2 years (preferred)
Work Location: In person