Job Description

Precision Test Officer

East Lothian, Scottish Borders & Northumberland

42,000 - 48,000

Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching

WHO WE ARE

At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.



Our story is only just beginning. We're growing fast and we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.

HOW WE WORK

Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We're always learning and we thrive under pressure, because we support one another and have some laughs along the way. We're all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.

Sound like the kind of place you want to work? If so, read on

WHAT YOU WILL BE WORKING ON

Locate and repair faults, including single fibre issues, cable damage, and equipment failures Lead major incident response, acting as the specialist fibre engineer and providing root cause reports Communicate effectively with stakeholders to deliver timely incident updates Own complex issues end-to-end, applying technical expertise to deliver effective solutions Support testing across installs, repairs, and maintenance tasks as needed Conduct site surveys for new customers and locations, reporting findings and improvement opportunities Prioritise Health & Safety for yourself, the public, and customers while working onsite Maintain accurate network records and report third-party damage with supporting evidence Provide technical training and coaching to installation and build teams Participate in an on-call rota to ensure high-quality service delivery

WHAT YOU WILL BRING TO THE ROLE

Expert in fault investigation and PIA infrastructure In-depth knowledge of network build and quality standards Proven experience managing major incidents, from assessment to rapid service restoration Accountable for resolving installation failures quickly and cost-effectively, minimising customer impact Skilled in identifying and resolving red flags to ensure build quality meets serviceable standards for L2C delivery

Required Certifications:

SA001, SA002, S7 / S8 PIA certifications NRSWA accreditation

We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.

Are you ready for the challenge? Get in touch now, we can't wait to hear from you!

www.gofibre.co.uk



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