Job Description

Pre-Litigation Credit Hire Team Leader

Salary:

28,000 - 36,000

Hours:

Monday to Friday

Location:

Remote

Role Purpose

We are seeking an experienced and motivated

Pre-Litigation Credit Hire Team Leader

to oversee a team of Pre-Litigation Credit Hire Handlers. This role requires a strong focus on driving recoveries performance, developing team members, and ensuring targets are consistently met and exceeded.

Role Overview

Lead and manage a team of Pre-Litigation Credit Hire Handlers, providing guidance, support, and motivation. Develop and implement strategies to enhance team productivity and efficiency, ensuring recovery targets are achieved. Conduct regular performance reviews, identify areas for improvement, and implement tailored action plans. Supervise the day-to-day operations of the team, fostering a high-performance culture. Handle technical and complex claim referrals, offering expert guidance and advice. Collaborate with the Credit Hire Pre-Litigation Manager and other Team Leaders to monitor and improve overall business performance. Undertake projects aimed at improving efficiency across the pre-litigation and credit hire functions. Act as a role model, building strong relationships with clients and colleagues while maintaining professionalism under pressure.
Key Responsibilities

Management

Supervise daily team operations, focusing on performance, coaching, and development. Ensure claims are progressed proactively and in line with strategy. Resolve client complaints where possible and escalate issues appropriately. Conduct file audits and reviews, providing feedback and identifying training needs. Monitor and authorise payment requests between 10,000 and 25,000. Ensure compliance with SLAs and KPIs, contributing to team and business targets. Report issues such as complaints, claim trends, and compliance concerns to senior management.

Recruitment, Development and Coaching

Conduct bi-monthly one-to-one reviews with team members. Assist in developing and implementing efficient claims procedures. Support recruitment, interviewing, and selection of new team members. Identify and nurture talent, supporting career progression. Address training, appraisal, and disciplinary matters in collaboration with management.
Knowledge & Experience

Proven experience in team leadership, management, or sales leadership within target-driven environments. Strong negotiation and claims handling skills, ideally with Credit Hire experience. Proficiency in case management systems (Proclaim preferred) and MS Office. Excellent communication skills with the ability to inspire, motivate, and listen effectively. Strong time management and organisational skills, with the ability to meet deadlines. Confident decision-maker with the ability to act independently. Persuasive and influential, with the ability to maintain morale and handle challenging situations. Enthusiastic, self-motivated, and driven to exceed targets.
Why Join Us?

This is an exciting opportunity to play a pivotal role in leading a dynamic team, driving performance, and contributing to the success of our business. You will have the autonomy to make decisions, the support to develop your leadership skills, and the chance to shape the future of our Pre-Litigation Credit Hire function.

Job Types: Full-time, Permanent

Pay: 28,000.00-36,000.00 per year

Benefits:

Additional leave Canteen Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Financial planning services Flexitime Free parking Health & wellbeing programme Language training provided On-site parking Paid volunteer time Referral programme Sick pay Store discount Unlimited paid holidays Work from home
Work Location: Remote