Job Description

Customer Service and Administration Opportunity at Star Coaches

Are you looking for a rewarding opportunity with a leading, family-run passenger transport service provider? Join

Star Coaches

, a trusted name in minibus and coach hire, based in Batley, West Yorkshire, and celebrating 43 years of success! We are expanding our team at our brand-new, purpose-built headquarters and are seeking a passionate, confident, and friendly individual to take on a key role in our customer service and administration team.

You will be responsible for managing the full lifecycle of private hire bookings -- from initial enquiry through to post-journey follow-up -- ensuring that every interaction reflects the professionalism and high standards of our company. This is an exciting opportunity for an individual with strong administrative skills, excellent IT proficiency, and a vibrant, customer-centric personality.

If you have experience in an office, banking, or call centre environment, this could be the perfect fit for you!

Key Responsibilities

Serve as the main point of contact for all private hire enquiries via telephone, email, and online platforms, ensuring a prompt, professional, and welcoming response. Prepare accurate and timely quotations in line with company pricing structures, following up on proposals to maximise conversion opportunities. Coordinate and manage confirmed bookings, ensuring all journey details are accurately recorded, communicated, and executed to the highest standards. Liaise with clients to confirm itineraries, finalise arrangements, and address any changes or special requirements. Maintain and update the company's booking and CRM systems, ensuring data integrity and efficient workflow. Collaborate closely with the operations and scheduling teams to ensure seamless service delivery. Provide exceptional aftercare service, including gathering client feedback and promoting repeat business. Contribute to the development of booking processes and customer service enhancements.

Skills & Experience Required

Demonstrable experience in an

administrative, bookings, or customer service

role -- ideally within the transport, travel, or hospitality sectors.

Excellent IT skills

with strong proficiency in Microsoft Office (Word, Excel, Outlook) and experience using CRM or booking software. Outstanding

written and verbal communication skills

, with the ability to convey information clearly, confidently, and professionally. A

bubbly, engaging, and approachable personality

with a natural flair for building rapport and delivering exceptional client experiences. Exceptional attention to detail and organisational ability, with the capacity to manage multiple tasks and priorities in a fast-paced environment. A proactive and solutions-focused approach, with the ability to work effectively both independently and as part of a collaborative team.

What We Offer:

A professional and supportive working environment in a

modern, well-equipped office

. A friendly, supportive working environment with job stability. Opportunities for professional development and career advancement. Standard working hours:

9:00 AM - 5:15 PM

The passenger transport sector is growing rapidly, and Star Coaches is the ideal place to develop your career in this exciting industry. If you're enthusiastic about providing excellent customer service and have the necessary skills, we'd love to hear from you!

How to Apply:

Please submit your CV along with a covering letter detailing why you'd be a great fit for this role.

Job Types: Full-time, Temp to perm
Contract length: 12 months

Pay: From 24,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Ability to commute/relocate:

Batley WF17 5AX: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Work Location: In person