Job Description

Job Advert

Deadline for applications:

5pm, Monday 1st December 2025

Reports to:

Senior Production Manager

Location:

The Glasshouse International Centre for Music

Working hours:

40 hours per week

Salary:

SCP 27 35,913 per annum

About The Glasshouse International Centre for Music

We're a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum selling performers. And where youth choirs and tambourine shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.


Whether you're front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live streamed performances and digital lessons.

About you

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running.

About the role of Production Manager at The Glasshouse

You'll help bring events and performances to life by providing practical technical support, thoughtful planning, and a collaborative approach. You'll work closely with colleagues, clients, and partners to ensure every event runs smoothly, from early planning stages right through to delivery. You'll help create clear technical plans, coordinate equipment and staffing, and support safe and high-quality production standards. Alongside this, you'll play an active part in events on the ground, share knowledge with the team, and help maintain a positive, supportive working environment where everyone can do their best work.

You'll be responsible for:

Production Management & Technical Expertise

: Provide advanced technical guidance and solutions for events & performances

Work closely with internal and external teams to meet event requirements, providing expert technical and logistical advice Advance shows and events, working simultaneously on multiple projects, adopting a methodical and organised approach to your work Use venue CAD software to produce to scale stage plans and hall / room layouts Production of technical quotations for clients, if required, some of whom may be unfamiliar with the technical event production industry. Collate technical specifications from external & internal clients Understand how to implement technical requirements to the highest possible standards Utilise available resources and staff whilst ensuring delivery to the client's specification. Support internal teams with client site visits, quotes, event advancement and overseeing delivery, where required Maximise commercial income opportunity where possible, supporting the Trust financially through technical provision Ensure correct allocation of technical equipment resources to events. Work closely with Senior technical staff and external suppliers where necessary to achieve this. Work closely with senior technical staff and external suppliers ensuring correct staffing resources are requested for events. Use venue event management software to collate, analyse and create documentation Create a production advance report for each event

Safety & Compliance

: Support the Senior Production Manager and team to ensure events comply with Health and Safety regulations.

Promote and ensure safe working practices are followed for events with internal and external teams Collate and assess all event specific Health and Safety documentation for events (Risk Assessments & Method Statements) Create event specific Risk Assessments and H&S documentation, to be shared with internal & external clients

Reporting

: Support the Senior Production Manager to generate reports on event outcomes, technical challenges, and performance. Provide these insights to the Senior Production Manager for further analysis and strategic planning.

Review process of events and report findings to Senior Production Manager Work with all team members to review processes and methods of work Work with all team members to ensure technical production equipment faults are reported

Client Relations

: Cultivate robust relationships with clients, event organisers, and internal teams, focusing on clear communication and exceeding client expectations.

Collaborate with internal and external clients, sustaining and developing collaborative relationships Maintain strong relationships with senior members of the Technical Team

Maintenance & Inspections

: Support the Senior Production Manager and wider team during maintenance & H&S inspections on technical equipment

Assist team members in undertaking maintenance and inspections of technical equipment and resources

Continuous Improvement

,T

raining & Development

: Support the Senior Production Manager and Technical Manager to ensure the Technical Team remain up to date with industry advancements and best practices.

When required, deliver guidance and training to the team on best practices and standards. Collaborate with the senior members of the team to pinpoint areas for process enhancement, new technology adoption, and team skills development

Policies & Procedures

: Adhere to and enforce all organisational policies, including but not limited to Safeguarding, Health & Safety, Customer Care, Inclusion, Equity, and Diversity.

Ensure all clients (internal and external) are aware of and adhere to all organisational policies and procedures

Events

: To work on events, shows and rehearsals as part of the Technical Production team

Work on shows, rehearsals and events as required, demonstrating knowledge and experience in at least one technical discipline

Other duties

:All other duties as may reasonably be required:

Accept appropriate individual responsibility for the observance, promotion and implementation of Health & Safety, Safeguarding, Customer Care, Inclusion, Equity and Diversity, Discrimination, Bullying and Harassment and all other policies with the Trust. Where relevant, ensure appropriate safeguarding is in place for children, young people and adults at risk, working closely with relevant colleagues to maintain consistency Help the Technical Team to work efficiently and to the highest standards

It would be great if you had experience in:

Practical working experience of technical operations for live events, shows and conferences, gained through at least three years working in venues or external sites (with capacity of at least 400 audience members) Experience of hands-on production management of live events Excellent attention to detail Experience working with national and international artists, tour managers, promoters and hirers Experience of advancing multi-room events with concurrent sessions.

Skills and knowledge of:

Excellent organisational and project management skills An ability to multitask and manage an evolving workload when working across multiple projects simultaneously. An ability to be creative and resourceful in problem solving An ability to work to tight non-negotiable deadlines whilst remaining calm An understanding of technical terminology and documents An ability to assimilate information within technical specifications and translate this into working plans Excellent IT skills and extensive experience of using PC and Mac hardware & software, including Q-Lab, Powerpoint, Keynote, Zoom and Excel An ability to assimilate new technology and software Awareness and experience of Health & Safety legislation and practice, including Noise at Work and Working at Height A working knowledge of the equipment covered by the Technical Team including, but not limited to, audio, lighting, AV and stage. A specialism in operating audio, lighting or AV on events and live productions, with up-to-date knowledge of industry and sector specific working practices

Plus:

Willingness to work flexibly across a 7 day a week rota to include evenings weekends and bank holidays, if required A proactive, flexible and collaborative attitude to work with excellent communication skills and the ability to work well with a broad range of colleagues and clients Ability to work well as part of a team and under your own initiative An approachable and welcoming character, with an emphasis on creating and sustaining good working relationships This role involves regular manual handling of items of up to 20kg, standing for prolonged periods, and operating machinery that requires manual dexterity. We are committed to supporting applicants with disabilities and will make reasonable adjustments to enable individuals to perform these tasks

It also helps if you have:

IOSH qualification and/or experience of preparing Risk Assessments and Method Statements An understanding of rigging and the ability to read and translate production rigging plots Experience in setting up and hosting complex hybrid events using Zoom, OBS, Slido or Wirecast with multiple cameras, sources and end users. Knowledge of the use of WYSIWIG design software and/or CAD or similar software applications Experience of stage-managing live productions / events


But don't worry if you're not a perfect match for the job description and criteria, we'd love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development

At The Glasshouse, we're always learning. And we know that when it comes to training, everyone is different. So, you'll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.


This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we'll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that's welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves.


Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you've faced.


For example, we would love to hear from you if you:

Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others) Grew up in a family receiving Universal Credit or state benefits Have ever lived in council or social housing or been on the housing register Have ever lived in sheltered accommodation or experienced homelessness Experienced being in care at any point in your life Have been a refugee or asylum seeker Are from the African, South, East and South-East Asian, Middle East, Latinx or North African diaspora, or have experienced racism These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply. We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and adults at risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Our application process

Closing date for applications: 1st December 2025


Interview date: 11th December 2025


Applications will be reviewed continuously, and the position may be filled before the deadline. We recommend submitting your application as soon as possible.


We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so if you have any questions about the role or the application process, please contact Isabella, People Coordinator at recruitment@theglasshouseicm.org