Job Description

Project Manager

Location: London, E14 5HP

Hours of work: 40

Contract Type: Permanent

We are seeking a proactive and capable Project Manager to support the delivery of key change initiatives that underpin our ambition to be the world's leading service organisation.


This role will lead and influence multiple programmes, projects and workstreams across a broad portfolio that may include technology, catering, engineering, IT and procurement-related change, focusing on operational excellence rather than capital build projects.


Working within the governance set by the Project Management Office, you will create and manage robust delivery plans, ensuring progress against objectives, timelines, and scope.

Operating in close collaboration with ISS and client stakeholders, the Project Manager will drive consistency, transparency and alignment across delivery activity, whilst supporting business process improvement across the contract.


This is a varied role requiring strong prioritisation skills, commercial awareness, stakeholder engagement and a disciplined approach to governance and reporting.


You will play a central role in shaping continuous improvement and supporting best practice across regions and workstreams.

Key Responsibilities

Lead and manage a range of projects from inception to closure through ISS governance frameworks. Develop delivery plans aligned to client and business objectives. Ensure programme governance is followed and project documentation is maintained. Provide accurate and timely reporting on progress, financials, risks and dependencies. Facilitate RAID management and coordinate dependencies across projects and workstreams. Manage stakeholder communication, engagement and escalation routes. Track and drive progress against KPIs, timelines and agreed outcomes. Oversee day-to-day project delivery and ensure operational readiness for handover. Support budget development and commercial oversight of assigned projects.

Professional and Personal Competencies/Qualifications

Degree-level education or equivalent. Experience in project management in FM, corporate real estate, banking, or professional services. Professional accreditation (Prince2 Practitioner, APM, PMP or equivalent). Strong understanding of commercial contracts and governance frameworks. Proficient user of PM tools (MS Project, MS Project Online, Power PPM etc.). Demonstrable experience managing multiple concurrent workstreams. Highly organised and able to prioritise under pressure. Strong stakeholder management and communication skills. Skilled in analysis, reporting and presentation.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person