Job Description

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.



We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.





At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

As Project Manager, you'll play a key role in coordinating technical projects, managing subcontractors, and ensuring service delivery meets our clients' expectations.



From commissioning and maintenance of equipment to project planning, resource scheduling, and client liaison, you'll help ensure every project runs efficiently, on time, on budget, and to the highest standards.





You'll work closely with engineers, clients, and suppliers to keep things moving, track milestones, and report on progress, helping us deliver seamless operations from contract to completion.

What you'll be doing

Scheduling & Coordination

Allocate internal and subcontractor engineering resources for planned and reactive maintenance. Communicate effectively with engineers, project managers, and the Head of Engineering to meet service commitments.

Project & Stakeholder Management

Support project planning, initiation, and delivery activities. Monitor task allocation and project milestones for internal teams and subcontractors. Liaise directly with clients on purchase orders, updates, and service requirements. Attend client meetings and produce project and performance reports. Escalate SLA risks and manage non-conformance issues as they arise.

Administration & Reporting

Maintain and operate our CMMS system (Big Change*) to track jobs and performance.
Produce regular internal reports and ad-hoc updates for stakeholders. Support monthly reporting on project and subcontractor performance.

Finance & Compliance

Liaise with the finance team to ensure accurate client invoicing supported by system documentation.

Technical & Customer Support

Provide technical support to engineers and customer service teams to resolve live issues and ensure client satisfaction.

Location and working hours:

Full-time position (37.5 hours per week). 60-minute lunch break (unpaid) during each working day. Office location: Moorgate, London (WeWork) Flexibility to work from home as agreed with line manager Occasional travel to site visits and Insite's offices for face to face meetings

Required skills and attributes:

Experience in project management, across multiple projects running simultaneously Background in engineering, utilities, facilities management, or energy services (preferred by not essential). Experience with client management, including meetings and presentations. Excellent written and verbal communication skills for liaising with clients, subcontractors, and internal teams. Experience with financial management or processes within projects. Experience with sub-contractor coordination, scheduling or customer service services (preferred but not essential). Proficiency in Microsoft Office Suite (especially Excel, Outlook, Word). Experience using Project Management or CMMS software (e.g. Big Change, SimPro, Job Logic, or MS Project) is beneficial. Contract management experience.

Benefits:

Salary:

Competitive salary, dependent on skill and experience level

Holiday Allowance:

25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.

Pension Scheme:

Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP):

Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme:

"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events:

Regular company social events, including an annual Summer Party and Christmas Party. This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values:

Community

Innovation

Excellence

Sustainability