Job Description

Paul Smith is one of Britain's leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it's a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, 'classic with a twist' remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.


We are looking for an organised and proactive Project Manager to support the successful delivery of a wide range of business systems projects across ERP, WMS, Finance, Retail, Internal App Development, Data, and Reporting. You will coordinate and drive system development and implementation projects from launch through to post-implementation review. Working closely with the Business Systems Architect and wider IT team, you'll manage project schedules, track progress, communicate updates, and ensure smooth collaboration across departments.

The Role

Manage incoming helpdesk tickets and coordinate responses with the IT team.

Develop and maintain project plans, schedules, and team calendars.

Communicate project updates, milestones, and expectations to the wider business.

Document existing business processes and create clear specifications for developers.

Conduct costbenefit analyses for proposed process changes.

Schedule and oversee user training and testing sessions.

Identify project risks, create contingency plans, and report to the Project Delivery Board.

Actively contribute to Project Delivery Board and Super User Group meetings, ensuring continuous feedback to the business

Represent Paul Smith when working with software vendors.

Your Skills and Experience

Proven experience in project management, with involvement across full project lifecycles.

Strong skills in process mapping and producing clear functional specifications.

Experience identifying and managing project risks, with a structured approach to mitigation and reporting.

Competent using project management and documentation tools.

Previous experience with ERP and/or WMS systems would be desirable.

Who you are

Highly organised, detail-driven, and able to manage multiple projects and priorities simultaneously.

Excellent communication and stakeholder management skills, with the ability to translate technical details for non-technical audiences.

Excellent problem-solving skills.

Ability to stay calm under pressure.

Able to deal with people at all levels in order to build effective working relationships both internally and externally.

What's in it for you

A generous Clothing Allowance.

Discretionary discount on PSL goods.

Private healthcare with Vitality.

Cycle to work and travel loan schemes.

Access to exclusive sample sales.

Wellbeing support through the Retail Trust for you and your family.

33 days annual leave, inclusive of Bank Holidays, with the option to buy or sell an extra 5 days holiday annually.


If you like the sound of what you've read so far, find out more about our company culture and the full list of benefits we can offer you.


At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.