Job Description

Role Overview - What is it?

We are looking for a proactive and detail-oriented Compliance Administrator to support our Governance & Compliance team. This is a key office-based administrative role focused on ensuring that all properties we manage remain fully compliant with regulatory safety standards.

Your primary responsibility will be to monitor expiry dates and coordinate the timely renewal of property compliance certificates such as Gas Safety Certificates, Electrical Installation Condition Reports (EICR), EPC, Fire Risk Assessments, HMO Licences, and Annual Fire Maintenance Inspections.

You will oversee compliance timelines, arrange access with residents and external contractors, and ensure that all documentation is accurate, up to date, and properly stored within our systems.

Reporting to the Head of Governance & Compliance and based at our head office in Luton, you will also contribute to maintaining high compliance standards across the portfolio, support service improvement initiatives, and play an active role in the overall effectiveness of the department.

Main Duties - What needs to be done?

Monitor and manage certificate expiry dates via our property management system. Contact landlords, agents, or external contractors to organise required compliance testing. Liaise with residents to arrange suitable access for appointments. Save and accurately file new certificates on our property management system. Update internal records with new expiry dates and compliance status. Book inspections and tests directly with approved contractors when necessary. Log and monitor any complaints relating to compliance, escalating them appropriately. Work towards defined objectives and Key Performance Indicators (KPIs) as set by the Head of Governance & Compliance. Provide administrative support across the Governance & Compliance team and assist in reporting and audit preparation. Actively give feedback to your line manager to help resolve operational challenges and improve processes. Be an active change agent, supporting and promoting a culture of continuous improvement. Support colleagues across the business to ensure that the organisation operates effectively as a whole. Demonstrate a working understanding of property compliance obligations particularly in regard to Gas Safety, Fire Safety, Electrical Safety, Asbestos and Legionella.

Relationships - Who will I be working / engaging with?

Internal Stakeholders:

Bookings department Maintenance department Portfolio managers Field-based property managers and support workers Field-based maintenance operatives

External Stakeholders:

Landlords and letting agents Sub-contractors Maintenance contractors Our residents

Competencies - Who with and your skill level?

Skills

Previous experience in compliance, housing, or property administration is desirable. A base understanding of residential property compliance requirements, including the key certification types. Excellent time management and organisational skills. High attention to detail and the ability to manage competing priorities. Strong verbal and written communication skills. Confidence using Microsoft Office applications, particularly Excel and Outlook. Competent with modern technology and apps Ability to handle confidential data appropriately Confident working independently while also being a collaborative team player Ability to solve problems Able to work well under pressure Motivated to help grow a department

Behaviours

Resilient and able deal with people who are complex and sometimes challenging. Methodical in approach to ensure everything is done accurately and comprehensively. Keen to support colleagues and ensure business is working cohesively and to the same objectives. Keen on strong compliance culture. Able to work without direction. Adaptability and being prepared to help out if circumstances require. Keen to lead by example. You will be expected to lead by example and uphold THN's values at all times: -
o act with integrity and respect

o adopt a trauma informed and strength-based approach

o act with due skill, care and diligence

o act with professionalism

o work as part of a team

o act with compassion to those both within the Company and those who we support in the accommodation

General and Additional

The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder. The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post. The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times. The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.
Job Types: Full-time, Permanent

Pay: Up to 26,500.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Paid volunteer time Referral programme Sick pay
Schedule:

Monday to Friday
Experience:

Compliance administration: 1 year (preferred) Property administration: 1 year (preferred) Housing administration: 1 year (preferred)
Work Location: In person