Job Description

Role Overview - What is it?

As a Property Compliance Administrator, you will join our dedicated team of Asset Health & Safety Professionals here at our Luton HQ. You will take ownership of key asset compliance components for properties within our portfolio, monitoring their validity and overall compliant status to ensure we continue to meet our legislative obligations.

You will use your existing knowledge and experience of the Asset Health & Safety sector, and exemplary administration / communication skills, to maximise overall performance levels across key component areas. This will include, but not limited to, Gas, Electrical (Fixed Installation and Appliance), Fire (Assessment and Remedials), Asbestos, Legionella, LOLER, EPC, Housing Act Licencing, and Periodic Checks (Inc Emergency Lighting, Fire System).

You will use the data contained within our OmniLedger Asset Management System, alongside a suite of standard Microsoft tools, to monitor and track the compliance status of these key components. Liaising with a range of external and internal stakeholders (including landlords, local authorities, contractors and colleagues), to schedule and secure up to date inspections / certifications and remedial-works in line with legislation.

Main Duties - What needs to be done?

Proactively manage a defined set of asset compliance components for properties within our portfolio, using our OmniLedger system to monitor and track expiry dates and workstreams. Liaise with property owners, landlords and managing agents to always ensure continuity of compliance, communicating in an effective and timely manner to ensure certificates are renewed in good time. Liaise and communicate with contractors and suppliers to schedule and manage inspections and remedial works, remaining mindful of ensuring the ongoing safety of our residents and the contractors. Liaise across the business with colleagues from all service areas to ensure a smooth and streamlined process for all compliance inspections and workstreams, coordinating access and managing expectations. Maintain the most accurate set of data and records within our OmniLedger system, updating and uploading asset compliance information as it is received. Review asset compliance inspection documents and reports, using your existing knowledge to interpret findings and identify / instruct remedial works in line with organisational policies. Respond to asset compliance queries and clarifications from colleagues across the business in a timely and professional manner, using plain English to help them understand complex topics and legislative requirements. Champion the overall asset compliance topic, helping everyone across the business to better understand the organisations obligations, helping them become more comfortable with the topic as a whole. Maintain a professional and (where applicable) Trauma-Informed approach to your communication and engagement with others, including residents, at all times; recognising that the potential to trigger legacy-trauma is a real risk.

Relationships - Who will I be working / engaging with?

Internal Stakeholders:

Bookings Department Maintenance Department Portfolio Managers Property Managers and Support Workers (Field Based) Maintenance Operatives (Field Based)

External Stakeholders:

Landlords and Managing Agents Contractors and Specialist Consultants Maintenance Contractors Residents and Service Users

Competencies - Who with and your skill level?

Skills:

Digitally Literate and Competent (eg Microsoft Office Suite, Digital CRMs) Proven Skills that Evidence a High Degree of Attention to Detail Demonstratable Experience of being a Confident and Effective Communicator Ability to Solve Problems at Pace Track Record of Working Well Under Pressure (eg Multi-Tasking) Evidenced ability to Managing Changing Priorities at Pace Motivated to help grow a department Able to work alone and part of a team

Knowledge:

Proven Knowledge and Experience of the Asset Health & Safety Environment Knowledge of the Private Rented and/or Social Housing Sector Knowledge and Experience Contractor Management Knowledge and Experience of Asset Compliance Certification and Reports Awareness of the Resident and Service User Cohort (and their behaviours)

Behaviours:

Personal Interest and Drive to Maintain the Highest Level of Compliance Willingness to be Flexible and Responsive to Changing Priorities Attention to Detail and Methodical Approach Resilient and Calm when Managing Complex Situations Team Player who Enjoys Helping Others Learn and Develop Independent and Autonomous (When Necessary) Adaptability and being prepared to help out if circumstances require. Aligned and Committed to our Organisational Values
Job Types: Full-time, Permanent

Pay: Up to 26,500.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Paid volunteer time Referral programme Sick pay
Experience:

Compliance administration: 1 year (preferred) Property administration: 1 year (preferred) Housing administration: 1 year (preferred)
Work Location: In person