Job Description

Location:

On-site at Stratford, London

Reporting to:

Housing Service Manager

Contract

Type:

Full-time

Salary:

28,000-30,000 p.a.

About us

We're growing fast - as Newham's housing delivery company Populo Living Group has built just under 1,000 homes and has a pipeline of several thousand more to come. We manage over 500 private homes, in addition to over 250 affordable homes via Populo Homes, our registered provider subsidiary. Our developments range in size from small infill to large scale sites, including the reimagining of the Carpenters Estate in Stratford, one of the most exciting regeneration projects in the UK. We are committed to building more and better homes for the residents of Newham, including high proportions of affordable homes.

Role purpose

We are seeking a proactive and organised Property Assistant Administrator to join our team in Stratford. This role supports the day-to-day operations of our residential lettings and housing management services. You will be a key point of contact for tenants and contractors, ensuring administrative processes run smoothly and efficiently.

Key responsibilities

Assist with the administration of tenancy agreements, renewals, and terminations Maintain accurate property records and databases Handle tenant queries via phone, email, and in-person Schedule inspections, repairs, and maintenance appointments Liaise with contractors and service providers Support property managers with compliance and documentation Prepare correspondence and reports as required Ensure timely filing and archiving of documentation

Skills & Experience

Previous experience in property administration or a similar role (preferred) Strong organisational and time management skills Excellent communication and interpersonal abilities Proficient in Microsoft Office (Word, Excel, Outlook) Ability to multitask and prioritise workload in a busy environment Familiarity with housing association practices or lettings procedures is an advantage

Benefits

30 days holiday per annum (not including public holidays);

2 x employer pension contribution (up to max. employer contribution of 10%, assuming employee's pension contribution of 5%);

4 x salary cover for death in service;

Income protection in case of long-term health issues preventing work (including an employee assistance / support package);

24/7 virtual private GP;

1,000 per annum on training and development courses;

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Property Manager Assistant