Job Description

The

Property Manager - Mistoria HMO Lettings

is responsible for managing a portfolio of HMO properties, ensuring full

compliance with HMO regulations, tenant satisfaction, and property upkeep

. The role involves working closely with

landlords, tenants, maintenance teams, and local authorities

to provide a high standard of property management services.

The ideal candidate is

highly organized, detail-oriented, and experienced in HMO property management

, with a strong understanding of

tenant relations and legal compliance

.

Key Responsibilities:

1. Tenancy & Occupancy Management

Manage

tenant move-ins and move-outs

, ensuring a smooth transition. Conduct

property inspections

to ensure compliance with HMO regulations. Handle

tenancy renewals, terminations, and deposit disputes

. Maintain

high occupancy rates

by working closely with the lettings team.

2. Property Maintenance, meter readings & Repairs Coordination

Oversee

property maintenance and repair requests

, ensuring quick resolution. Conduct

routine property inspections

and track maintenance records. Work with the

Repairs & Facilities Management (RFM) team

to schedule necessary repairs. Ensure properties remain

safe, compliant, and in excellent condition

. Perform meter readings for electricity, gas, and water at check-ins/check-outs and during inspections.

3. Compliance & Safety Standards

Ensure all properties comply with

HMO licensing, gas safety, EPC, EICR, and fire safety regulations

. Maintain and update

compliance documentation

, ensuring all licenses and safety certificates are valid. Liaise with

local councils and regulatory bodies

regarding HMO licensing and inspections.

4. Landlord & Tenant Relationship Management

Act as the primary contact for

landlords and tenants

, addressing inquiries and concerns. Provide landlords with

property performance updates and compliance reports

. Handle

tenant complaints and disputes

, ensuring prompt and fair resolutions.

5. Financial & Rent Administration

Monitor

rent collections

, ensuring timely payments and minimal arrears. Work with the

PayProp Administrator

to manage deposit deductions and landlord payments. Provide landlords with

rental statements and financial reports

.

6. Property Marketing & Void Management

Work closely with the lettings team to

minimize void periods and secure new tenants

. Provide recommendations for

property improvements

to enhance rental value. Ensure all vacant properties are

ready for occupancy

within the required timeframe.

Job Specification:

Education & Experience:

3+ years of experience

in

property management

, lettings, or HMO compliance

. Strong knowledge of

HMO property regulations, licensing, and tenant management

. Experience managing

tenant relations, maintenance requests, and compliance issues

.

Technical Skills:

Proficiency in

Concurrent CRM, PayProp, and property management software

. Understanding of

UK housing regulations and tenancy laws

. Strong problem-solving skills in

tenant dispute resolution and compliance matters

.

Personal Attributes:

Highly

organized and detail-oriented

. Strong

communication and negotiation

skills. Proactive approach to

problem-solving and conflict resolution

.
Ability to manage multiple tasks and work

under pressure

.

Liaison Relationships:

Internal:

Branch Manager & Head of HMO Lettings

- Reporting on property conditions and compliance.

Lettings Team & Negotiators

- Ensuring smooth tenant onboarding and renewals.

Finance Team & PayProp Administrator

- Managing rent collection and deposit handling.

Maintenance Teams & RFM Team

- Coordinating property repairs and compliance work.

External:

Landlords & Investors

- Providing property updates and ensuring compliance.

Tenants

- Handling tenancy issues, disputes, and renewals.

Local Councils & Compliance Inspectors

- Ensuring properties meet all regulatory requirements.

Contractors & Service Providers

- Coordinating repairs and maintenance projects.

Performance Indicators & Targets:

Occupancy Rate:

Maintain high tenant retention and minimize void periods.

Maintenance Resolution Time:

Ensure all repairs are completed within agreed timelines.

Compliance Adherence:

Maintain 100% compliance with HMO and safety regulations.

Customer Satisfaction:

Positive feedback from landlords and tenants.

Rent Collection Efficiency:

Ensure timely payments and reduce arrears.

Disclaimer

This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice, and the company reserves the right to modify or assign other duties as necessary to meet business requirements.

Job Types: Full-time, Permanent

Pay: 22,880.00-28,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday No weekends
Experience:

Property management: 3 years (required) Lettings: 2 years (required) HMO Compliance: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person