Job Description

Overview

QOF is a voluntary annual incentive scheme that rewards GP practices for providing high-quality care across a range of clinical and public health areas. The QOF Administrator is responsible for the management, monitoring, and auditing of clinical data within the practice's clinical system to ensure optimal achievement of Quality and Outcomes Framework (QOF) indicators. This role involves patient recall, data quality improvement, reporting, and supporting the clinical team to deliver high-quality, evidence-based care in line with national guidelines.

Responsibilities

Proactively monitor and track QOF performance against all indicators. Generate and analyse QOF reports from the clinical system (e.g., SystmOne) to identify trends, areas of underperformance, and opportunities for improvement. Work closely with the QOF GP Lead, Operations Manager, and clinical team to develop and implement action plans to improve QOF achievement. Manage and maintain robust patient recall systems for QOF-related reviews (e.g., chronic disease management, vaccinations, screening programmes). This includes setting up mail merges, sending letters/SMS, and making telephone calls to invite eligible patients for appointments. Ensure accurate and consistent Read/SNOMED CT coding of patient data within the clinical system to ensure correct identification of eligible patients for QOF registers and achievement. Understand and correctly apply QOF exception reporting rules where appropriate, ensuring accurate documentation. Identify areas for development and enhancement of the clinical system to ensure ease of use and optimum data quality for QOF purposes. Design, run, and refine clinical searches and reports as required to identify patient cohorts, monitor progress, and support clinical audits. Communicate effectively with other team members, patients, and external agencies regarding QOF-related activities. Support the scheduling and administration of QOF-related clinics (e.g., chronic disease review clinics, flu clinics). Prepare and send out patient invitations, reminders, and information related to QOF reviews. Undertake general administrative tasks as required to support the smooth running of QOF activities. Provide training and guidance to other administrative and clinical staff on QOF requirements and best practices for data entry and recall. Participate in practice meetings and contribute to discussions on improving quality outcomes. Also any other tasks that may be deemed appropriate.

Qualifications

Essential

Excellent general IT skills, including Microsoft Office (Word, Excel). Proficiency in using GP clinical systems (e.g. SystmOne, or EMIS) for data extraction, searches, and patient management. Great attention to detail and accuracy in data entry and record keeping. Excellent verbal and written communication skills, with the ability to communicate to different audiences. Organised with excellent time management skills and the ability to prioritise a busy workload and meet deadlines. Ability to work effectively as part of a team, as well as independently. A strong understanding of and commitment to patient confidentiality and data protection (GDPR).

Desirable

Experience working in a GP practice or other healthcare setting, with a strong understanding of primary care operations. Understanding of data quality principles and experience with data analysis and reporting. Knowledge of the Quality and Outcomes Framework (QOF) and its requirements Relevant administrative or healthcare experience. Experience in clinical reporting.
Job Types: Full-time, Permanent

Pay: 13.00-18.00 per hour

Work Location: In person

Application deadline: 05/08/2025