Job Description

Role Description

Bright Brains Global Ltd is a rapidly growing company, providing support for people with learning disabilities, autism and mental health conditions. We currently operate in supported living services across London and provide outreach services to people in their own homes.

We are currently recruiting for an experience Quality and Compliance Manager to ensure that the Organisation is meeting all statutory requirements with particular regard to the CQC Single Assessment Framework and processes within the organisation. The role also incorporates gaining feedback from the people we support, staff and other stakeholders, and acting on this feedback to improve the service and working conditions.

The Quality and Compliance Manager will provide independent and neutral directional systems of service quality monitoring, providing line management to Operational manager and deputising in the absence of the Registered Manager to achieve the greatest positive impact to the people we support and to staff.

We are looking for someone who has extensive LD/Autism experience in supported living, with a strong understanding of the professional, regulatory, statutory and corporate framework/standards relevant to social care and can demonstrate strong leadership and strategic direction for the operational functions of the business.

The role will have the joint responsibility of being the Registered Manager for the organisation, so we are looking for someone who is currently registered or prepared to become registered.

This is a great opportunity for someone with the required experience and knowledge to make a positive and dynamic impact in an evolving organisation.

Main Responsibilities

Working to a set of standards, to be responsible for auditing quality and compliance throughout all supported living services, specified outreach services and other functional areas within the business. To plan, arrange and track quality and compliance audits, ensuring that all services and areas of activity are audited as per expected frequency. To prepare action lists from each audit for the relevant manager to take forward and to co-ordinate and monitor responses to ensure actions are completed and signed off in a timely way. To be responsible for circulating, collating and tracking quality feedback surveys for all stakeholders. To produce reports to the Managing Director based on feedback from audits and stakeholder surveys. To work with the Operations Manager to plan how to improve practice/customer service based on the stakeholder feedback. Prepare and present summary reports of audit activity. To analyse trends using audit findings and monitor progress and improvement. Act as liaison for complaints, follow complaints, make sure they are actioned and closed. To contribute to the review and development of company policy and procedure.

General:

Prioritisation of own workload on a day-to-day basis, Pro-active planning and organisation, on an on-going basis. Provide coherent, consistent and accurate compliance work from which high levels of assurance are possible. Assist with long term planning, to establish achievable goals to translate into short term deliverable plans. Initiate instructions/guidance for personnel with regard to specific processes and procedures. Continue to lead the self-audit regime as required. Pro-actively organising and planning time to ensure formal meetings with key personnel and external organisations are held regularly. Flexibly managing time to meet changing priorities and deadlines whilst ensuring the core tasks are still performed. Demonstrate consistently correct decision making when judging the level of seriousness of compliance issues, the mitigating actions required and the management level to which it must be elevated.

Qualifications

NVQ Level 5 in Leadership and Management or equivalent or working towards. Experience of auditing with a proven track record. Full working knowledge of current statutory and regulatory CQC guidelines governing the operation of services for vulnerable people, and its practical application. Experience in managing CQC compliance activities at an organisational level and Methodical: Search out errors, rectify omissions, perfect systems and procedures which will raise the quality and standards. Ability to work in a steady, thorough and deliberate manner, with the persistence to see a job through to conclusion. Provide the best possible solution to problems, evaluating the consequences of critical decisions. Able to handle objections effectively. Appropriate management related work experience in social care. Advanced knowledge and proven ability in the use and development of computer-based systems, including Microsoft Office. Use of sound judgment and risk assessment/management to the Organisation when making decisions. Have proven and effective management of internal and external relations with varying levels of professional and personal communication skills using tact, persuasion and teamwork. Working knowledge and understanding of Data Protection, Confidentiality, Cyber Security and Date Integrity legislation. Possess a high degree of interpersonal skills and be able to utilise these to build trust and confidence. Able to communicate effectively at all levels and in all forms. Initiative and self-discipline with the ability to work within deadlines and under pressure, able to produce consistently concise direction in reporting. Ability to work in a steady, thorough and deliberate manner, with the persistence to see a job through to conclusion Sound practical knowledge and commitment to equality and diversity. Full UK driving licence and use of car.
Job Types: Full-time, Part-time

Pay: 22.22 per hour

Benefits:

Company pension
Schedule:

Every weekend Monday to Friday Night shift Overtime
Work Location: In person

Reference ID: Quality and Compliance Manager 12052025
Expected start date: 13/05/2025