Job Description

To manage all day to day aspects of the company's quality and training needs under the guidance and supervision of the Branch Manager. To manage first line care staff and supervisory staff and to ensure via the implementation of first class training, performance management and effective motivation that all staff perform to best of their abilities and in accordance with required Quality Assurance Standards.

Duties and Responsibilities

Establish and deliver an agreed training plan for all staff which reflects the analysed needs, business objectives and helps deliver the desired culture within the business. Manage and deliver training, across all areas within Company. Consider a wide range of resources/ media for training delivery appropriate for the learner and desired outcomes (e.g. internal/ external, on-line, peer learning, video etc.). To spend up to 30% of the working week in the field accompanying and supervising the activities of all care staff. To complete competency checks on care staff whilst they are completing care visits. Completing skills books to record observations. To ensure that all aspects of medication administration are managed accurately for all clients, delegating and liaising as necessary with pharmacies, other health care professionals, Team Leaders and Care Staff. To ensure all audits around medication, including E-MAR audits and meds errors are completed and monitored recording lessons learnt, outcomes and action items. To manage and co-ordinate all employee performance related aspects of the business including, but not limited to, Supervision, appraisals and disciplinary procedures. To support with detailed care plan and risk assessments. This includes new client assessments, re-assessments and client satisfaction meetings. To support the branch manager in continuous quality monitoring and improvement.

Person specification

:

Must have significant experience working in health care and preferably domiciliary care. A passionate and infectious enthusiasm for continuous development coupled with the ability to design and deliver a wide range of highly participative and entertaining training interventions/courses The desire to support people to achieve the best possible outcomes. A caring and empathetic nature that demonstrates warmth and kindness to all clients and staff. Excellent sales and customer service skills coupled with the ability to win the confidence of clients and carers Solid teamwork and interpersonal skills Good purchasing and negotiation skills coupled with keen financial awareness and business acumen
Most importantly, all members of staff regardless of their role or level of seniority in the Company should have genuinely caring and compassionate nature coupled with the patience and understanding necessary to assist service users to achieve their outcomes, retain independence and have their needs and wishes listened to. These qualities include:

Respect for dignity and independence Sensitivity towards the needs of the client Patience and Kindness Complete confidentiality

Qualifications and Experience

To fulfil the managerial elements of the role the incumbent should have gained:

Working towards minimum level 4 in Health and Social Care. Previous people management experience. A qualified and experienced trainer with Preparing to Teach in the Lifelong Learning Sector (PTLLS) or similar accreditation Proven knowledge of ACAS employment guidelines and the experience in resolving performance issues including disciplinary procedure. Experience in training and supervising others include first line supervisors Experience in handling disciplinary matters and other performance related issues. Strong written and verbal communication and administration skills including computing skills The proven ability to act as a role model both to care workers and Team leaders by exemplifying good practice A full understanding of National Care Standards, Care Quality Commission regulations and other relevant legislation Strong and proven collaborative leadership skills
Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

Training: 1 year (required) Management: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 21/08/2025