Job Description

Quality & Service Administrator

Our Vision is to quietly deliver a better world.

Fancy joining us?

At Onit, we exist to do the right thing.

Offering an accessible, transparent and contemporary range of first and final mile delivery solutions to some of the most prestigious companies in the UK, Onit was founded in 2019 to set a higher standard in Transport Services for the benefit of our customers, couriers and team members. Fast forward 7 years and we're continuing to grow rapidly, driven by doing the right thing, and guided by:

Our Values

SEE INSIDE THE BOX.

We believe that it's never 'just a box'. Every delivery has a purpose as well as a destination, so for us, simply getting it from A to B doesn't quite cut it. By understanding why and always showing up one step ahead, we are the exceptional service we want to receive.

HANDLE WITH CARE

. We believe that trust is an ongoing exchange. It's built through integrity, transparency, attention to detail, and really listening. By taking pride in everything we do and handling every delivery as if it's our own, we achieve the right results, in the right way.

THINK OUTSIDE THE BOX.

We believe continuous improvement is an ever-present call to action. We are energised by a challenge, and by bringing an open and positive mindset, we create solutions, not excuses. By instinctively knowing when to think bigger, we drive change and empower full potential.

WE'RE ONIT TOGETHER.

We believe that the secret to logistics is people. For us, connection is everything, Success comes from working together, sharing ideas, and using our voices without fear. By building meaningful and long-lasting partnerships, with everyone playing their part, we deliver a legacy we are proud of.

See Inside the Box Role

Our Quality & Service team sits at the heart of Onit, ensuring that we meet all internal and external standards. As a Quality & Service Administrator, your work is all about the detail. You'll enable the business to achieve the right results, in the right way by:

Process compliance and central customer services.

Liaising with potential couriers for current and future contracts

Process new recruitment documentation

Checking and uploading documents to the system, generating reports and answering the phone to couriers who have any questions about the documents uploaded.

Working with our Logistics IT system, uploading documents with attention to detail to always ensure 100% accuracy.

Supporting with auditing and general admin across Health & Safety, ISO accreditation / management, business asset management, facilities maintenance, security management,

Monitoring and actioning E-Mail inbox's

Managing data in line with GDPR legislation

Assisting with the preparation of management reports and other general administrative duties relating to other areas of the business as reasonably required and communicated.

Note that whilst the above areas will form the core elements of your role, you're likely to be asked to turn your hand to additional ad hoc administrative activities and support the operational team as and when required.

Would you like to be ONIT TOGETHER?

You'll fit right in if you...

A driven hard-working individual

Confident with core financial principles

A multi-tasker, who thrives on switching between activities as and when required

Ability to multitask to ensure deadlines met

A great communicator, with exceptionally strong written, verbal, and numerical skills

A 'can-doer' who has a passion for their work, the people they work with, and for customers

Diligent, with a strong sense of thoroughness and attention to detail

Positive individual who will enjoy a friendly workplace

A team player, for whom the success of your colleagues and customers is as important as your own

You'll need to have...

Excellent written and spoken English

Strong analytical and problem-solving skills.

Preferable experience working in an administrative role

Ability to work well both individually and as part of a team

Proficient in the Microsoft Office Suite (Word, Excel, and Outlook).

What's in it for you?

Your opportunity to join a company at an exciting point in its growth journey, helping to shape its growth

The chance to work with a friendly team

Work in an environment where you are valued

A competitive remuneration package, including pension.
- 25 days holiday (pro rata)

Please read before you apply

Please be aware this is for a part time position, we are looking for people who will want to stay in the company and grow with it.

Part time hours: 10am - 2pm basic with potential for additional

Application deadline:

Salary: 13.12 per hour

Schedule:

Monday to Friday 10am - 2pm
Ability to commute/relocate:

Gatwick
Job Type: Part-time

Pay: 13.12 per hour

Expected hours: No less than 20 per week

Benefits:

Free parking On-site parking
Work Location: In person

Application deadline: 13/02/2026
Expected start date: 02/03/2026