Job Description

N.B. Applications must include an up to date CV and Cover Letter Outlining your suitability for the role based on the and Person Specification below. Incomplete applications will not be considered.

Do you love helping people? Do you have experience of working or volunteering with people in Health and Social Care? Are you interested in working in the charity sector? We would love to hear from you if you would like to make a real difference to the lives of older isolated people in South West Hertfordshire.

Reach Out is a project that aims to reduce loneliness in older people who are medically vulnerable, living with frailty and have recently been discharged from hospital. Reach Out links them up with a trained volunteer in their neighbourhood who will visit them to offer companionship and practical support to help them to feel less lonely and isolated.

Our aim is to ensure those we support for have an enjoyable life and increase their confidence and independence. This role will enable you to use your excellent communication and listening skills to recruit, support, develop and inspire a team of volunteers to match with an older person in their community.

The role is predominantly home-based, covering

Watford, 3Rivers and Dacorum

areas. The role will include county-wide travel including fortnightly visits to the main office in Hitchin. Full mileage expenses are paid at a rate of 0.45 per mile. Working 35 hours per week - Monday to Friday.

Purpose of the Post:

To co-ordinate the matching of referred clients who have recently been discharged from hospital with local trained volunteers who can offer short term companionship and practical support to help them feel less lonely and isolated.

Main Duties and Responsibilities:

To support the Project Manager with the development of the Reach Out Project. To recruit, interview and process all potential volunteer applications To organise and assist with the delivery of regular training sessions for new volunteer recruits including updating and preparing induction materials. To organise and deliver training for volunteers. To manage all volunteers, ensuring they are retained and recognised To visits clients in their own homes and complete risk assessments and assess support needs Match /allocate volunteers to individual clients, having regard to their location, availability, experience and compatibility etc To record sensitive information securely and update as required To carry up follow up monitoring calls and visit with users of the service Keep in regular contact with volunteers to ensure they are motivated, safe and effective and have a positive volunteering experience Receive, assess and respond to service requests promptly, courteously and effectively. To work in partnership with the Hospital Discharge and Herts Help Community Navigators to identify clients Be responsible and accountable for the delivery of a high-quality service To increase the accessibility of the information about the project and its development Ensure that the volunteer recruitment software is kept up to date Understand and comply with the requirements of the Data Protection Act ensuring confidentiality of information in respect of records maintained and tasks undertaken. To undertake administration associated with the project Promote good practice in all areas of the project Maintain effective working partnerships with public sector agencies, other voluntary organisations and local businesses. Also, where appropriate, establishing new links. Support the project manager to create monthly statistical data and produce quarterly monitoring reports To put up displays promoting the initiative throughout the local area e.g. supermarkets, libraries etc To organise outreach recruitment events and actively seek publicity through the local media To give talks and presentations to promote the benefits of Reach Out to local professionals, groups and businesses in the local community To help raise the public awareness of the Reach Out project together with the #TeamHerts Volunteering Marketing Manager Represent NH&SCVS at events and meetings as required. To undertake other work that may arise on a day to day basis to support the objectives of NH&SCVS, as required by the line manager. To undertake training as required. The post holder must hold a full, clean driving licence provide and insure their own vehicle for work.

Deadline for Applications is Friday 22nd August

Interviews will be held on Thursday 28th August.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 27,000.00 per year

Benefits:

Casual dress Company pension Flexitime Work from home
Schedule:

Monday to Friday
Experience:

Health and Social Care: 2 years (required) Volunteer Management: 2 years (preferred)
Licence/Certification:

Driving License (required)
Work Location: Hybrid remote in Hitchin SG4 9SP