Job Description

We are One YMCA, a registered charity and housing association delivering community-based services across Hertfordshire, Buckinghamshire, and Bedfordshire. As part of the work we do we help and support over 57,000 young people to belong, contribute and thrive every single year.




Seeking to ensure that every young person has an opportunity to develop fully in body, mind, and spirit we operate large, supported housing hostels, children's centres, community health clubs, community hubs, early years nurseries and a wide range of specialist youth services and clubs. Altogether, this equates to our team of around 400 amazing colleagues annually delivering over 15 million of high impact and valuable community services.



As good as that is, we've got even bigger ambitions and we want to do even more. We want to ensure that every young person has a safe place to live and the best start possible in their life, where they can develop to their full potential.



We are seeking a friendly and highly organised Reception and Administrative Assistant to join our team based in Hatfield. The role is responsible for delivering efficient and high-quality reception and administrative support within our housing services.



Main Responsibilities:

Act as the first point of contact for residents, visitors, and the public, either in person or over the phone. Deliver a welcoming, professional, and informative service, while maintaining discretion and confidentiality. Ensure the safety and security of the building/site during your shift. Provide good quality, efficient and effective administrative support to the Housing Team Deal with complaints/problems and/or queries in a sensitive manner and refer to appropriate manager/department Ensure high levels of customer service are delivered at all times


Requirements:

Good working knowledge and understanding of Microsoft Office, in particular Word, Excel and Outlook and IT literate to use other systems Knowledge, skills and experience in providing administration service Good communication skills both written and verbal Ability / Willingness to work on a shift/rota basis which will include evenings, weekend and public holidays. Car driver is essential.


If you are passionate about delivering excellent customer service and enjoy working in a community-focused environment, we'd love to hear from you!



At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.



This is a Full Time role.

Hours per week: 37.5

Working Pattern: 5 shifts a week including B/H and weekends
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.


By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do "more and better, together" so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.


These include:

Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children's and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund * A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.