Job Description

Rufflets is a stunning hotel set in ten acres of manicured gardens. Our discerning guests choose us because they know that they will receive the best service and you will feel the difference as soon as you step through the front door.

The Role

This is a full-time position for a confident hospitality professional who has career advancement and development in mind.

Working between reservations and reception you will be taking care of guest's reservations, arrivals & departures, phone calls, emails and any requests in order to provide the most memorable guest experience. This position is ideal for anyone who already has experience in front office and reception and would like to take a further step into reservations. The successful candidate will be able to move seamlessly between administration & hosting duties, and would benefit from some food and beverage experience.

Responsibilities

Greet and assist guests at the front desk, ensuring a welcoming atmosphere. Manage reservations and check-ins/check-outs efficiently, utilising hospitality software. Provide exceptional guest services, addressing inquiries and resolving issues promptly. Maintain accurate records of guest information and reservations. Uphold phone etiquette while handling calls and providing information to guests. Collaborate with team members to enhance the overall guest experience.

We are looking for your ability to...

captivate guests and fellow team members anticipate desires and interpret situations care with simply wonderful gestures deliver an outstanding guest experience adapt quickly to different situations meet tricky situations with confidence, resulting in swiftly positive decisions share your outgoing personality by being friendly and approachable exude bags of energy and enthusiasm in working as part of a team demonstrate your natural curiosity by being an effective learner, genuinely interested in improving and growing your knowledge and skills put your excellent IT skills into practice
At least one years' experience working in a four/five-star hotel and/or high standard restaurant setting is essential. If you feel that you are like one of us, we would love to hear from you.

While Rufflets is only a 10-minute walk from the outskirts of St Andrews, it's not on a regular bus route: so please consider your transport options before applying.

Job Types: Full-time, Permanent

Pay: 25,400.00 per year

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Free parking On-site parking Private medical insurance
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

St. Andrews KY16 9TX: reliably commute or plan to relocate before starting work (preferred)
Experience:

Hotel: 1 year (preferred)
Work Location: In person