Job Description

Salary 29714


Ambleside

Vacancy listed

24/09/2025

Application deadline

24/10/2025

Details

RECEPTION AND RESERVATIONS MANAGER

Full Time - 40 hours per week | 29714 per annum | Ambleside

Join our passionate team at Brathay as our Reception and Reservations Manager.


In this dynamic and rewarding role, you'll lead our friendly reception team to provide a warm, professional welcome to all guests. You'll ensure every visitor's experience is seamless and positive, while also keeping our reception space engaging, organised, and full of energy.


As Reception and Reservations Manager, you'll play a crucial role in driving our venue sales income, working strategically to maximise bookings and develop new client relationships. You'll manage external booking platforms, support the full customer journey from enquiry to contract, and collaborate with our wider teams to meet targets and identify new opportunities. This is a fantastic opportunity to combine your people skills and commercial mindset in a charity that makes a real difference to young lives.

Did we mention? Brathay Trust has been recognised as one of the UK's Best Workplaces in the Charity and Not-for-Profit sector by Great Place to Work - so why not join us?

Skills and Experience:

Essential

Proven track record of selling and achieving income targets Ability to lead and work as part of a team Knowledge and experience of the hospitality/events sector Ability to communicate clearly both verbally and in writing and to produce quality documents Ability to build effective relationships with clients Problem-solving skills and ability to remain calm under pressure Numerate, with the ability to analyse financial reports

Desirable

Experience of working in a small business or organisation Experience of digital solutions to support lead generation/sales Experience of Sales/Client management systems Experience of managing people

Education and Qualifications:

Essential

GCSEs or equivalent in Maths and English.

Desirable

Educated to graduate level in a relevant discipline. HNC/HND in a relevant subject e.g., business studies, events management, marketing, public relations etc. or the equivalent practical experience in a direct sales environment.


Please note: The role will include occasional weekends and evening work.

Click apply below and send us your CV and a cover letter detailing your interest and how you meet the criteria for the role.

We will review applications and schedule interviews as they are received. The position may be offered as soon as a suitable candidate is identified, so early applications are strongly encouraged.

Benefits

At Brathay, we know everyone has the capacity to do extraordinary things that can inspire and benefit others. This could be you too!


Health Cash Plan 30 days paid annual holiday entitlement (plus bank holidays) Cycle to work scheme Life assurance Refer a friend scheme

Notes

Safeguarding & Safer Recruitment:


For the safeguarding of children and young people, the successful candidate agrees to mandatory checks being carried out with the Disclosure and Barring Service at the appropriate level for their role.