Job Description

The Reservations Manager Role is based on 40 hours over 5 days, Monday to Friday. Presence during special events might be required (Press events, Concierge events).

Salary starts at 40,000 per year and is negotiable depending on experience.

The role

As a Reservations Manager, you will be responsible for the Reservations processes and Reservations Team (3 including the manager) who are handling external calls and emails, ensuring the best possible experience is given to all our guests right from the start. You will also be liaising with the Director of Operations and CEO to maximise revenue in all venues through analysis of business levels and competitors.

The ideal candidate must have excellent command of English (written and verbal), excellent customer service and selling skills as well as a proven track record of training and maintaining high standards and high spirits in a team. The candidate must also be fully knowledgeable with the 7Rooms booking platform.

Previous experience in a busy Restaurant Reservations environment is essential, a bubbly personality and exceptional communication skills are also a requirement. London concierge and third party booking sites knowledge would also be beneficial.

This role is ideal for individuals who are passionate about guests experience and has a view on operational marketing that can better the reservations. The role is suitable for an experienced Reservations Manager or Assistant Manager looking to progress.

Tempting benefits and perks:

Automatic Salary increases

Additional paid holiday per year of service (starting at 29 days per year)

50% Discounted rates in our various outlets

Employee assistance helpline

What is sketch?

sketch is a complex and unique site; each of our five outlets are designed by some of the world's top interior designers. Conceived by restaurateur Mourad Mazouz, it is ranging from famous vibrant bars with DJs to a luxury cocktail lounge; from a casual day cafe to a 3 Michelin star Lecture Room & Library restaurant, and of course its famous Gallery and enchanted forest Glade restaurants!

Masterchef Pierre Gagnaire created all the sensational menus to fit what was once the headquarters of the suffragettes and Christian Dior.

Since our doors opened in 2002, sketch has attracted unprecedented media attention for its myriad of food, drink and entertainment, not forgetting our Instagram famous pod toilets.

sketch's culture is dynamic, innovative and ambitious, we are a growing team where all staff and guests are treated with equal importance.

Do you have what it takes? Click and apply!

For more information, please visit our website at https://www.sketch.london/

Job Types: Full-time, Permanent

Pay: From 40,000.00 per year

Additional pay:

Loyalty bonus
Benefits:

Additional leave Bereavement leave Canteen Company pension Discounted or free food Employee discount Free flu jabs Referral programme Sick pay Store discount
Schedule:

8 hour shift Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person