Job Description

This is a fixed term contract until 31/08/2026.

Who We Are

An exciting opportunity has arisen to join a music focused post-16 Specialist Provider, supporting vulnerable and disadvantaged 16 - 25 year olds across our three bases in Wandsworth, Swanley, Canterbury and Brighton.

The majority of our students have a variety of social, emotional or special educational needs, or have previously disengaged from mainstream education.

At SupaJam we use our students' passion for contemporary music to trigger re-engagement in education and champion achievement across our Music Practitioner, English, Maths and Life Skills syllabuses.

Our ethos is to be forward thinking, caring and encouraging whilst providing a structured, supportive and non-judgmental environment.

Working at SupaJam is unlike any other role in an education setting. Our young people have all struggled in life, largely through no fault of their own, and most have battled with often undiagnosed special educational needs. To be part of a company that challenges the status quo, goes the extra mile for all our young people whilst immersed in the music industry is often challenging, but always rewarding.

The Role

We are looking for a

Receptionist and Administrative Assistant

to join our base at SupaJam Wandsworth. Answering to the Operations Lead, this is a fantastic opportunity for an organised, approachable and ambitious person to thrive at a rapidly-growing alternative education provider. The successful applicant will work closely with the wider administration team, the Operations Lead and College Leaders to bring our amazing bases to life every day. This position will involve greeting and interacting with everyone that enters the building so the successful applicant must value professionalism as well as good-natured politeness. The ideal candidate will radiate SupaJam's ethos in everything they do. As an important member of the team, the successful applicant will also be able to support the administration team with vital projects such as administration for Black Deer Festival, student enrolment and other events held throughout the year. If you think you have the skills, drive and passion to pursue a career in this field, read on!

SupaJam is committed to diversity and inclusion, and we believe this helps us to be a more relevant and effective organisation.

All roles at SupaJam require DBS clearance and appropriate references and recruitment checks prior to joining which will be used to assess the candidate's suitability to work with children and vulnerable young people. You will need to fill out an application form. SupaJam is committed to safeguarding and promoting the welfare of our students, and we expect all staff and volunteers to share this commitment. All appointments are subject to satisfactory references, background and recruitment checks, including an enhanced DBS clearance.

Our Mission

To help vulnerable young people who have previously fallen out of formal education to engage, achieve and progress in a unique, inclusive learning environment.

Responsibilities and Duties:

Answering to the Operations Lead, the successful candidate will be responsible for:

Operational Duties

Operate the welcome desk and ensure the space is safe, tidy and equipped as appropriate. Provide a welcoming environment for all students, staff and visitors coming into the base, following health and safety procedures. Maintain stock levels in the kitchens, common areas, cleaning cupboard, and any other relevant areas. Answer phone calls, actioning and taking messages passing on as appropriate. Update, input and create spreadsheets and databases, maintaining the central filing system (Arbor). Monitor daily registers and call absent students, documenting reasons on Arbor in full. Maintain equipment registers and ensure all equipment is returned in good condition. Communicate with parents/carers on behalf of other staff. Promptly log all incidents and positive reports on the appropriate systems e.g. CPOMS, Arbor. Order equipment and resources as required. Track petty cash spending and purchase order requests. Ensure that all eligible students receive money for Free School Meals at lunch time. Support with local outreach and outcomes as required including, but not limited to, scheduling tours, conducting tours, promoting SupaJam and assisting the Outreach and Transition team. Support students during lunch breaks as per the staff rota. Work collaboratively within the admin team to oversee staff votes for Star of SupaJam each month and to update the winner's board accordingly. General support to the wider administration team, Director of Operations and College Leaders as needed.

Safeguarding

To manage low level safeguarding incidents as outlined in the safeguarding policy and workflow. To escalate medium and high level safeguarding concerns. To record low, medium or high level safeguarding concerns on CPOMS, detailing the incident and demonstrating the identification and management of risk. Attend all safeguarding training when required so you are always on top of the latest advice and procedures. To make referrals to external agencies such as PREVENT, social services, mental health support providers and other support services.

Personal Development

Undertake relevant learning and development relating to the role. Undertake regular and mandatory training. Participate in bitesize and workshop sessions. Attend CPD days. Take responsibility for personal development and personal objective setting.
This job description is not an exhaustive description of duties. Aspects will change over time and the jobholder is expected to contribute to the role's development and progression.

Person Specification

Essential

One year reception or administrative experience Strong time management skills Data entry experience Strong attention to detail Excellent written and verbal communication skills Knowledge of general administration procedures Ability to multitask and use initiative to meet deadlines Strong organisational skills Ability to communicate with people on a variety of levels Professional and friendly demeanour A willingness to learn new skills, take on additional responsibility and work as part of a team

Desirable

Knowledge of Arbor database or similar Background in education-related administration Experience of disadvantaged young people with complex social and emotional needs

Company Benefits

Opportunities to attend music festivals Enhanced parental leave Subsidised mileage above normal commute Access to an Employee Assistance Programme, including, counselling sessions with a professional Uncapped career progression - ambitious people will grow as the business expands Wide training scheme Access to the company pension Social events Internal celebrations of cultural and social days and holidays Access to professional music equipment and space, including music studio, radio station and photography space A tight knit community of highly trained, kind professionals looking to welcome you into the team
See the SupaJam website and socials (Facebook, Instagram, LinkedIn and YouTube) to learn more about us. All appointments are made subject to satisfactory references and proof of eligibility to work in the UK.

Good luck!

Job Types: Full-time, Permanent

Pay: 24,500.00-27,000.00 per year

Benefits:

Casual dress Company pension Sick pay
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 13/06/2025
Reference ID: SupaJam Admin Assistant
Expected start date: 25/08/2025