Job Description

Working hours:

30 hours per week

Interview Date:

21st October 2025


One of the UK's most inspiring and best-known faith-based organisations, The Salvation Army, is looking to recruit a Receptionist (internally known within as a Concierge) to be our first point of contact for everyone accessing our Lifehouse, Bramwell House.


Bramwell House is a residential centre accommodating 51 adults 18years+ who are experiencing homelessness. This role requires a friendly, approachable person who will be pivotal in ensuring our vision for high-quality person-centred support is delivered.

Key Responsibilities:

Understand and work within the Mission and Values of The Salvation Army acting in a professional and ethical way at all times when representing the organisation. Offer front of house service to clients/visitors ensuring they are signed in or out where required and their queries are handled in a professional friendly manner, referring them to the relevant person where required. Complete all necessary statistical returns as required. Handling of cash ensuring all accounting records are properly maintained. Handle all incoming telephone calls and mail appropriately. To use a CCTV system (after training) in line with policy. Work as part of overall team to ensure the most positive experience in Bramwell House.

The successful candidate will be:

A friendly approachable person who is a good communicator. Have a sound knowledge of managing a busy welcoming reception area. Have some knowledge and understanding of the issues surrounding homelessness.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced DBS disclosure check for the adult workforce

For details of how to prove your right to work in the UK please click

here

and please note that we are unable to offer sponsorship.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.