Job Description

Job description: Receptionist

Department: Administration

Liaise with: Senior Leadership Team

Summary

To act as the first point of contact for visitors, callers, and service users, providing a welcoming and professional front-of-house service while supporting general administrative and clerical tasks to ensure the smooth running of the office or facility.

Responsibilities:

Front Desk & Visitor Management

Greet all visitors, clients, and staff in a professional and courteous manner.

Telephone & Communication

Answer and direct incoming calls promptly and professionally. Take accurate messages and ensure they are relayed to the appropriate person. Respond to general inquiries via phone, email, or in person.

Administrative Support

Manage incoming and outgoing post and deliveries. Support the team with clerical duties such as data entry, photocopying, scanning, and filing. Schedule appointments, meetings, or room bookings as required.

Record-Keeping & Confidentiality

Handle sensitive information with discretion and in line with GDPR and organisational policies. Maintain up-to-date records and logs as instructed.

IT & Office Equipment

Operate office systems, including email, calendar, and telephone systems. Report and escalate any IT or maintenance issues to the relevant personnel. Ensure the reception area is always clean, tidy, and presentable. Maintain the visitor sign-in/out system and issue identification badges as required.

Person Specification

Proven experience in a receptionist or administrative role.

Excellent verbal and written communication skills.

Professional telephone manner and interpersonal skills.

Strong IT skills including Microsoft Office (Word, Outlook, Excel).

Ability to multitask and remain calm under pressure.

Reliable, punctual, and well-presented.

Familiarity with booking systems or visitor management software.

? Team worker

? Communication skills

Job Types: Full-time, Permanent

Pay: 19,500.00-25,500.00 per month

Benefits:

Canteen Discounted or free food On-site gym Transport links
Schedule:

Monday to Friday Weekend availability
Experience:

receptionist: 1 year (preferred) administration: 1 year (preferred) Organisational skills: 1 year (preferred) IT knowledge: 2 years (preferred)
Work Location: In person

Application deadline: 31/07/2025