Job Description

To support the delivery of a high - quality, patient - focused service. The

role involves close collaboration with clinicians, healthcare

professionals, managers, administrative staff - both within the

organisation and externally - as well as with patients and their

families.



Responsibilities include handling enquiries and complaints, conducting

patient interviews, and resolving issues effectively. The role is carried

out independently, with the manager available for guidance and

escalation.



Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.



We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.



Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Duties/Responsibilities:

To be responsible for the day - to - day supervision of specific

functions, ensuring an efficient and effective service is provided to

users.

To be responsible for the training needs of Band 2 staff. To promote good staff communication. To promote good communication skills with emphasis on patient

contact by telephone and in person

To work closely with all the clinical staff and administration staff

within the Emergency Department.

To be responsible for the day to day allocation of workload for the

Reception team.

To deal with queries from anxious patients or visitors dealing with

cultural or language difficulties.

Deals promptly with queries and complaints. To assist in

monitoring workloads re - arranging duties as required.

Provide advice and guidance to staff on disclosure of information in

accordance with current legislation.

To be involved in and supervise the introduction of new computer

modules and systems as required.

Provide day to day supervision of clerical staff: * Sickness Management