Receptionist/care Navigator

Framlingham, ENG, GB, United Kingdom

Job Description

Job description



Framlingham Surgery's aim:

"Striving to deliver outstanding service every day"

Care Navigation is a critical front line role in delivering care to patients in the most effective way possible. A trained Care Navigator is so much more than just a Receptionist. The role requires interaction with patients, clinicians and other care services. It is both challenging and rewarding to know that this pivotal role makes a difference.

We are recruiting an engaged , energetic, experienced candidate who understands the purpose of Primary Care in delivering safe, effective and responsive care to the local population.

The candidate will be expected to work between both surgery sites.

Main duties:



Reception



Checking-in patients who are consulting with members of the practice team Open and lock up practice premises and maintain practice security. Dealing with patient enquiries at the counter Assisting patients in the use of the blood pressure assessment equipment Dealing with registrations of patients and their records Make sure that the waiting room is kept clean and tidy throughout the day, with relevant information posters and digital displays maintained. Ensure that any tasks requested by the clinical team are carried out including informing patients of their results and arranging appointments. Undertake administrative duties as requested by the Team Lead

Telephone & Communication



Handle all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff. Using a telephone triage approach to navigate patients to the appropriate service or clinician. Make appointments for patients in accordance with practice protocols Ensure that messages and requests for visits are recorded and that the appropriate clinician receives them in accordance with practice protocol. Liaise with hospital departments and community staff

IT SKILLS



The candidate will need strong IT skills and feel confident working with large databases and multiple software systems. Experience of SystmOne is preferred, but training will be given.



Ensure all Tasks and Notifications received via S1 are appropriately completed To ensure that patient confidentiality is maintained at all times Maintain the accuracy of patient records to ensure that all relevant clinical information is accessible by clinicians

PERSONAL RESPONSIBILIITES



Personal/Professional development:



Take personal responsibility to maintain awareness of all updates to clinical pathways and protocols, practice policies and procedures. Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development. Completion of all mandatory and supplementary training as requested by the Reception Team Lead or Practice Manager within agreed timeframes.

Other Tasks



Attend regular Reception/Admin Team Meetings and Staff meetings as required Any other tasks or duties allocated by Team Leads, Deputy Practice Manager, GP's or Practice Manager

Hours:

Part time 15 - 18 hours per week.

Salary:

From 12.58 per hour. The salary will be reviewed upon the successful completion of a 6 month probationary period. (Any adjustments to National Minimum and Living Wage values which occur during the probationary period will be reflected in adjustments to salary).

Job Types: Part-time, Permanent

Pay: From 12.58 per hour

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Schedule:

Monday to Friday Overtime
Work Location: In person

Application deadline: 15/08/2025
Reference ID: FRAMCNJUL25

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Job Detail

  • Job Id
    JD3433369
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Framlingham, ENG, GB, United Kingdom
  • Education
    Not mentioned