Job Description

Could you inspire hope for people who are struggling with their mental health?
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and other needs. Our vision is that we believe in a world where everyone affected by mental health support needs can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.


We are recruiting a 1.0FTE 37 hours per week Recovery Coach to join our HWYNI Team in Bristol to support in providing low level tier 2 support for people across Bristol. Help When You Need It aims to provide people with flexible, tailored support at the right time and place. The Bristol based service will also link in with other agencies to overcome the barriers than limit people from achieving their goals.

About the role

We are committed to working with a recovery-based approach and supporting people to meet their individual needs. Why not join our team to support our clients on their recovery journey by:
Contributing to a service that has high aspirations for service users and has a commitment to supporting recovery for everyone using the service.

Work in a team of Recovery Coaches in the delivery of specified Goal Based Outcomes for clients and individualised case management to time and standard.

Ensuring safe service delivery, safeguarding service users, cares and families.

Positive outcomes for service users are achieved through effective time managed support

Full implementation of policies and procedures.

Contribution to the development of the service.

Collaboration and contribution to the effectiveness of the team.

The role is (1.0FTE) 37 hrs per week Monday to Friday

Flexible working can be considered

The current contract runs until December 2025

Place of work will be at our office in Pennywell Road, Bristol with a combination of working from home.



Full details of this exciting opportunity can be found in the role profile.

About you

You will:
Have Skills in supporting clients to lead their recovery journey, and to maximize their choice and control and be passionate about improving the lived experience and health of people using mental health services

A proven knowledge and understanding of the care and support requirements of people with complex and multiple needs relating to homelessness, mental health, offending, drugs and alcohol

Solutions focused "can do" approach

Good standard of IT skills

Proven experience of outreach or floating support work, demonstrating persistence and flexibility and a range of strategies in successfully supporting clients to engage

Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies

What we offer

A salary 26,056

Workplace pension contributions

Travel expenses

Flexible Working Policy

Work mobile phone and laptop

Cycle to work scheme

Regular supervisions with your line manager

Regular Group Reflective Practice



If you are interested in this role but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you. Please contact: Rob Hayball - Team Manager on 07855 012955 or email: Rob.Hayball@second-step.co.uk. or Louise Ndibwirende - Senior Recovery Coach on 07436 403803 email. Louise.Ndibwirende@second-step.co.uk

About us

We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.


We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step.


To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate's skills and qualities.


Closing date: Sunday 31st August 2025
Interview dates: w/c Monday 08th September 2025


The ability to travel to several appointments daily is essential


For more information and to apply please see our website

www.second-step.co.uk.

Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.