Job Description

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.

Bristol Sanctuary: Recovery Navigator

Hours:

37 hours per week. Shifts will be worked over 7 evenings per week on a varied 7-day rota from 4.00 pm to midnight, which includes a 30-minute scheduled break.

Location:

Bristol Sanctuary, Gloucester House, Dorian Way, Southmead, Bristol.



Do you want to work for a forward-thinking organisation, helping people in mental health and emotional crisis?


Do you have compassion and empathy for people who are struggling with their mental wellbeing?


If so, you could be the person we are looking for.

About the Service

The Bristol Sanctuary service offers short-term support to clients. This service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service offers support interventions, including the discussion of self-management tools and the creation of Wellness Action Plans. The Second Step Team also offers clients support with managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene. We can offer additional support and signposting for issues such as housing, debt, health problems, drugs and alcohol use, substance misuse and unemployment.

About You

You will be working alongside your peer Recovery Navigators and Case Workers, providing support to clients via the telephone, Virtual and in person.


You'll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will need to take a holistic view, with a recovery and psychologically informed approach.


You will have good organisational skills, be IT proficient and be able to complete client records within specific timeframes.


You will have proven skills around managing risk and escalating referrals for clients who may require additional specialist support.


We welcome applications from Experts by Experience as well as underrepresented groups.


Second Step an excellent annual leave package, support from our Employee Assistance Programme if you need it and a comprehensive induction programme with on-going training opportunities.



So...if you think this describes you, what are you waiting for? Why not apply now?

For an informal discussion about the role please contact

Tammie.Hemmett@second-step.co.uk

or

Natasha.Walker@second-step.co.uk

Closing date: Tuesday 9th December 2025

Interview date: Thursday 18th December 2025

Interviews will be held in person after 4pm at Gloucester House, Southmead Hospital, BS10 5NB.

For more information and to apply please see our website

www.second-step.co.uk.

Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.



The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.