Job Description

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support need. We aim to inspire hope and deliver change for everybody and every community we work with.


Do you want to work for a forward-thinking service, helping people in mental health and emotional crisis?


Do you have compassion and empathy for people who are struggling with their mental wellbeing?


If so, you could be the person we are looking for.

About the Service

The Safe Haven is an out-of-hour service that offers short-term support to clients, 7 days a week, 365 days a year. The service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service offers support interventions, including the discussion of self-management tools and the creation of Wellness Action Plans. The Second Step Team can offer clients advice around managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene; we can provide guidance and support for signposting for issues that are causing stress such as housing, debt, health problems, substance misuse and unemployment.

About You

You will be working alongside your Recovery Navigator colleagues providing support to clients in person or on the phone.
You'll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will take a holistic view, with a recovery and psychologically informed approach.
You will have good organisational skills, be IT proficient and be able to complete accurate and concise client records within specific timeframes.
You will have proven skills around managing risk and escalating referrals for clients who may require additional specialist support.

What we offer

Second Step offers an excellent annual leave package, support from our Employee Assistance Programme if you need it and a comprehensive induction programme with on-going training opportunities to ensure you have the skills to carry out this role.


So...if you think this describes you, what are you waiting for? Why not apply now?

Closing date: Monday 15th September 2025

Interview date: Wednesday 24th September 2025

Interviews will be via Microsoft Teams.

For more information and to apply please see our website

www.second-step.co.uk.

Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.